On Call Banquet Captain

Avion Hospitality•San Antonio, TX

15h

About The Position

The Banquet Captain supervises and assists with the setup, service, and cleanup of assigned banquet functions. The role ensures that events are prepared and served according to hotel standards, coordinates with the Sales/Catering Manager and event contacts, and supervises banquet staff as directed by banquet or food and beverage management. The captain monitors events, addresses guest concerns, maintains sanitation and organization, and supports related scheduling, reporting, hiring, training, inventory, and administrative tasks. The position requires regular attendance according to a schedule that varies with hotel needs, a professional appearance and demeanor, compliance with hotel and safety standards, and the ability to work effectively in stressful, high-pressure situations. The job involves frequent communication with guests and coworkers and sustained standing and walking. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 1 year of progressive experience in a hotel or related field.
High school diploma or equivalent.
Alcohol Awareness Certification, in compliance with state regulations.
Ability to convey information and ideas clearly.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Ability to work well in stressful, high-pressure situations and maintain composure and objectivity.
Initiative in job performance, including anticipating tasks before they become necessary.
Ability to handle workplace problems by anticipating, preventing, identifying, and resolving them.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs of a situation.
Effective listening skills and ability to understand and clarify concerns raised by coworkers and guests.
Ability to work with financial information and data and perform basic arithmetic.
Valid driver’s license and satisfactory motor vehicle background check.
Successful criminal background check.
Ability to meet the stated physical requirements, including frequent standing and walking and occasional lifting of 20–50 pounds, with or without reasonable accommodation.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach encounters with guests and employees in a friendly, service-oriented manner and maintain a warm demeanor.
Maintain regular attendance as required by scheduling and hotel needs.
Maintain personal appearance and grooming standards, including wearing the required uniform and name tag.
Comply with hotel standards, operating procedures, safety rules, and applicable certification requirements.
Inspect meeting and banquet setups against the Banquet Event Order.
Supervise and assist with setup of catered functions, ensuring hotel standards and adequate preparation for service.
Serve as liaison between the Sales/Catering Manager and the in-house meeting or banquet contact.
Respond to guest problems, complaints, and accidents; communicate issues to the appropriate banquet or food and beverage manager or supervisor.
Assist with creating the Banquet Work Schedule and completing Banquet Wage Progress Reports.
Assist with banquet service and setup as required.
Requisition liquor for banquet bars and maintain proper control over beverage service.
Supervise and assist with post-event breakdown, ensuring equipment and supplies are stored properly.
Inspect sanitation and organization of function spaces and storage areas.
Follow state liquor laws and be familiar with banquet menus, prices, hotel services, and facilities.
Be familiar with fire exits and extinguishers and know how to operate them.
Supervise banquet staff as directed by banquet or food and beverage management and enforce banquet department procedures.
Hold pre-function meetings and check staffing, menus, and required event equipment before events.
Assign tasks and stations to servers; supervise service by station or room and monitor functions throughout the shift.
Prepare banquet checks and obtain signatures from guest contacts.
Assist servers during functions and supervise cleanup.
Verify servers’ paperwork after events.
Assist with hiring and training banquet staff and cross-train as needed for supervisory assistance.
Assist the audio/visual company as necessary.
Correct hazards and notify management.
Submit supply orders to the Food and Beverage Manager for approval and maintain inventory levels.
Handle lost-and-found items according to standards.
Attend meetings as required and perform other assigned duties.