Banquet Captain (AT&T Discovery District)

ASM Global•Dallas, TX

9d•Onsite

About The Position

The Banquet Captain oversees banquet events to ensure excellent guest service, smooth operations, and strong team performance. The role serves as the primary on-site client contact and leads banquet staff before, during, and after events. The position is located on site at AT&T Discovery District. The captain coordinates event details with culinary and banquet leadership, prepares function spaces, confirms event plans with clients, and leads staff briefings. During events, the captain supervises servers, monitors service and food presentation, responds to guest needs and concerns, and ensures responsible alcohol service. After events, the captain completes operational and client-feedback reports, confirms staff closing duties, and shares performance feedback or disciplinary concerns with management. The successful candidate brings banquet service experience, effective communication and organizational skills, and the ability to work in a fast-paced team environment with minimal supervision. The work involves substantial standing and walking, pushing or pulling equipment, lifting up to 50 pounds, repetitive eye-hand coordination, and potentially extended or irregular hours, including nights, weekends, and holidays.

Requirements

High school graduate or equivalent.
One year of experience as a banquet server or banquet captain.
Ability to communicate effectively in English, verbally and in writing.
Ability to make quick decisions.
Strong organizational, planning, communication, and interpersonal skills.
Ability to work in a fast-paced, team-oriented environment and foster a cooperative, productive workplace.
Effective problem-solving and communication skills.
Ability to prioritize multiple projects and meet strict deadlines.
Ability to work under minimal supervision.
Professional attitude and appearance.
Ability to meet the physical demands of the role, including substantial standing and walking, pushing or pulling equipment, lifting up to 50 pounds, and repetitive eye-hand coordination.
Ability to work extended or irregular hours, including nights, weekends, and holidays, as needed.

Nice To Haves

Previous supervisory experience.
Bilingual English/Spanish communication skills.

Responsibilities

Review Banquet Event Orders (BEOs) with the Executive Chef and Banquet Manager before each event to confirm menu details, timing, special requests, and staffing needs.
Inspect function spaces before events to ensure cleanliness, proper setup, and ambiance.
Meet with clients before events to confirm itineraries and review last-minute adjustments.
Lead pre-shift lineups by assigning tasks, inspecting uniforms, reviewing menu details, and communicating service expectations.
Supervise banquet servers and ensure high-quality service during events.
Anticipate guest needs, respond promptly to requests, and maintain a visible presence during events.
Monitor food presentation, garnishes, and compliance with event specifications.
Enforce responsible alcohol service in accordance with company policies.
Address guest concerns and service issues promptly and professionally.
Complete event closing duties, including Captain’s Reports documenting operations and client feedback.
Ensure staff complete side work and closing responsibilities before signing out.
Provide staff performance feedback and communicate disciplinary concerns to the Manager.
Maintain cleanliness and organization in front-of-house and back-of-house areas during events.
Promote a positive, productive, and team-oriented work environment.
Notify management when supplies such as condiments or beverages are running low, when applicable.
Perform other duties as assigned.