Banquet Captain - Part-Time

Sage Hospitality Group • North Bethesda, MD

7d

About The Position

The Banquet Captain sets up, maintains, and breaks down buffet and other special food-service tables for breakfast, lunch, and/or dinner, ensuring safe and attentive service. The role assists guests with food service, responds to questions using suggestive selling techniques, and keeps service stations, kitchen areas, and storage areas clean. The position works flexible scheduled days and times that may vary based on need, including mornings, afternoons, evenings, weekends, and holidays.

The associate reads banquet event orders (BEOs), completes table and buffet setups, maintains buffet items and utensils throughout service, and completes closing and sidework duties. The role requires sustained standing and movement in a busy, sometimes noisy environment, with lifting, carrying, and pushing equipment and supplies.

Requirements

• High school education or equivalent.
• One to two years of experience in a related position with this company or another organization.
• Basic knowledge of customer service principles, food-service functions, and restaurant and kitchen operations.
• Ability to use tact and understanding when handling customer-service problems, including stressful and highly emotional situations.
• Ability to read records and special requests, follow verbal and written instructions, communicate, and perform multiple tasks at once.
• Strong organization and attention to sound and visual details in crowded, noisy situations, especially while multitasking.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to lift and carry trays, dish racks, and glass racks weighing 20–40 pounds; push carts, Queen Marys, hotboxes, and portable bars weighing 50–100 pounds.
• Ability to bend and kneel, maneuver in narrow areas and among seated guests, and climb approximately 12 steps.
• Ability to stand continuously during scheduled service time and tolerate prolonged standing, walking, lifting, and carrying throughout the shift.
• Ability to work flexible shifts, including mornings, afternoons, evenings, weekends, and holidays.

Responsibilities

• Read banquet event orders (BEOs) and complete event setups.
• Set tables in the assigned area correctly and uniformly, following procedures for tablecloths, skirting, food, and utensils.
• Keep the service station neat and clean while serving guests according to established policies and procedures.
• Use proper in-room clearing procedures and tray jacks.
• Set up, maintain, and break down buffets and other special food-service tables and equipment, assisting the Banquet Captain as needed.
• Greet and serve guests according to food and beverage service guidelines.
• Maintain the buffet throughout service, ensure food and utensils are available on time, and inform the manager or hostess when additional items are needed.
• Assist guests and help serve as needed; respond to questions using suggestive selling techniques.
• Clean buffet tables and return food, utensils, and other items to their appropriate places in the kitchen.
• Keep kitchen and storage areas clean according to management policies.
• Polish mirrored buspans and the coffee urn daily and return them to dry storage.
• Complete setup, closing, and sidework duties.
• Communicate needs and concerns clearly and promptly to the Banquet Captain and/or Manager/Director.

Benefits

• Hotel room and restaurant discounts upon completion of training programs.
• 401(k) with company match after 60 days of employment.
• Eligibility to participate in the Employee Assistance Plan (EAP).
• Eligibility for Sage and Hilton hotel and restaurant discounts upon completion of required training programs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED