Banquet Busser

OTH Hotels•Pittsburgh, PA

17d•Onsite

About The Position

The Banquet Busser supports banquet events by assisting with room setup, food and beverage service, guest needs, and post-event cleanup. The role helps ensure event spaces are prepared and maintained according to event orders and service standards, and that guests receive prompt, courteous service. Events may include breakfast, lunch, and dinner functions, with service styles such as plated, buffet, and passed service. This position is based at the property and works in a fast-paced banquet environment involving continuous movement, multitasking, and guest interaction. Work may take place indoors or outdoors depending on event requirements, with exposure to noise, varying surfaces, and active service conditions. The position requires attention to detail, adaptability, physical stamina, and a commitment to guest service.

Requirements

High school diploma or equivalent.
At least 2 years of food and beverage experience.
Excellent customer service and interpersonal skills.
Pleasant, professional, and team-oriented demeanor.
Ability to work efficiently in a fast-paced environment.
Strong attention to detail in service and presentation.
Ability to carry trays and perform physically demanding tasks.
Ability to adapt to different service styles and event types.
Strong organizational and multitasking skills.
Effective communication with team members and management.
Reliability and a strong work ethic.
Ability to stand constantly and walk frequently; push or pull and perform manual dexterity tasks frequently; sit, bend, and balance occasionally; and lift or carry up to 50 pounds frequently.
Ability to work continuously during event service periods and navigate indoor and outdoor event spaces, including uneven surfaces.

Nice To Haves

Banquet or event service experience.
Food safety certification.

Responsibilities

Set up banquet rooms and function spaces according to event orders and service standards.
Drape tables, set silverware, fold napkins, arrange centerpieces, and prepare service stations.
Prepare beverages and service materials before events.
Pick up food from the kitchen or back hall and transport it safely to event spaces.
Serve food and beverages using plated, buffet, or passed service styles.
Carry trays and deliver items efficiently while maintaining presentation standards.
Adapt service to the meal period, including continental breakfast, lunch, and formal dinner.
Provide friendly, attentive, and professional service throughout events.
Monitor guest needs and respond promptly to requests.
Maintain, clear, and reset tables during service.
Clear tables, remove dirty linens, and collect centerpieces after events.
Break down banquet rooms and restore spaces to their original condition.
Clean and organize back halls and storage areas, and assist with vacuuming event spaces.
Communicate with the banquet captain, team members, and kitchen staff about service needs and event progress.
Support colleagues to ensure events run smoothly and efficiently.
Attend pre-shift meetings and follow event instructions.
Follow safety, sanitation, company, operational, and service policies and standards.
Keep work areas clean and organized and handle equipment, dishware, and cleaning materials properly.