Banking Specialist 2

Convergint•McAllen, TX

About The Position

Convergint is hiring a full-time Banking Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects. The technician installs, programs, tests, repairs, and services drive-up, locksmith, electronic, ATM/TCR, remote-unit, audio, and video systems and equipment. The role may also include network systems, preventative maintenance, larger projects, mentoring less experienced staff, and installing and training customers on new units. Work includes moderately complex service calls, scheduled maintenance, emergency and after-hours calls, and assignments that may require originality and ingenuity. The position serves customers in the surrounding areas of San Antonio and the Rio Grande Valley.

Requirements

Strong knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Strong knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
Strong knowledge of mechanical and electrical systems.
Customer focus, including awareness of and responsiveness to customer needs and wants.
Advanced oral and written communication skills.
Adaptability and the ability to respond effectively to changes in situations or information.
High school diploma/GED or equivalent experience.
At least 3 years of experience with locksmithing, drive-up systems, CCTV, and ATMs/TCRs.
At least 3 years of Banking Specialist experience in a commercial, industrial, or facilities operation setting.

Nice To Haves

At least 3 years of experience in one or more of the security, electronic, or banking equipment industries.

Responsibilities

Install, program, test, repair, and service drive-up, locksmith, electronic, ATM/TCR, remote-unit, audio, and video systems and equipment.
Troubleshoot, repair, and replace components of remote, audio, and video equipment, including damaged components of remote units.
Install, configure, and support network systems and equipment for assigned projects as needed.
Perform preventative maintenance and clean, maintain, adjust, calibrate, and service equipment used in the role.
Handle moderately complex installations for remote units, including alert systems, and complete final connections, testing, and customer training for new units.
Respond promptly to customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Mentor less experienced staff by sharing technical knowledge, skills, and experience.
Identify potential project challenges, communicate them to appropriate parties, and help develop and implement strategies to minimize cost and schedule deviations.
Inspect completed work for conformance with specifications, requirements, and applicable manufacturers' specifications; refer the most complex issues to higher levels.
Estimate costs, time, and materials for replacement equipment.
Follow state and local regulations, best practices, and company health and safety policies and procedures; troubleshoot malfunctioning equipment and software.
Provide customer-focused service and communicate and collaborate with team members to improve operations.
May advise management on customer satisfaction, product performance, installation techniques and standards, and product improvements.
Stay informed about company policies and maintain a professional image.
Participate in the Recruit Awesome People program by referring talent to the Talent Acquisition Team and hiring managers.
Perform other duties and responsibilities as requested or required.