Banking Services Operations Associate III - Mortgage Document Support

M&T Bank•Buffalo, NY

13d•Onsite

About The Position

Fulfills and assists with management of requests for filing and retrieving loan folders and documents for Commercial, Consumer and Mortgage loans. This role involves processing imaged document retrieval requests, scanning and imaging documents, packaging and sending loan folders, and managing the boxing, shipping, retrieval, and tracking of documents to and from storage warehouses. The position also requires contacting prior servicers for loan documentation, providing operational and project support, receiving and processing incoming and outgoing loan folders, assisting with procedure writing, and transporting loan folders to onsite business partners. Additionally, the role involves tracking documents, completing complex file room duties, assisting with loan acquisitions and transfers, and adhering to confidentiality, risk, and regulatory standards. The associate must identify and escalate risk-related issues, promote an environment of belonging, and maintain internal control standards.

Requirements

Associates’ degree or a minimum of 2 years’ work experience

Nice To Haves

Minimum of 2 years’ relevant work experience

Responsibilities

Process imaged document retrieval requests for business partners and external customers utilizing Bank and vendor owned repository systems.
Scan and image documents.
Package and send loan folders and/or documents via external postal delivery.
Box, ship, retrieve and track folders and/or documents to and from storage warehouse.
Contact prior servicers or sellers for loan documentation, on an as needed basis.
Provide operational and project support to department Group Leaders.
Receive and process incoming and outgoing loan folders, and/or documents in a timely and accurate manner.
Assist with procedure writing.
Transport requested loan folders and/or documents to and from onsite business partners.
Track and query incoming and outgoing loan folders and/or documents via electronic and/or manual means.
Complete complex file room duties as assigned.
Assist with coordination for loan acquisitions and transfers.
Adhere to the Company’s standards for confidentiality.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.