Banking Operations & Systems Specialist

SUMMARY This•Meridian, ID

4d•Onsite

About The Position

This is a Banking Operations position that requires the ability to provide day-to-day production support for the various banking software applications and third party solutions, including supporting new implementations, releases and upgrades. Collaborates with business partners to gather and interpret data to develop actionable steps that will improve processes and optimize results. Provides guidance to bank users on using systems, manages incidents and escalation support, and maintains system parameters and configurations. Supports low risk projects and robotic process automations.

Requirements

Bachelor's degree in computer science or technology related field, and 3 years of application management experience required.
Excellent knowledge of applications, integrations and data management.
Working knowledge and understanding of all environments involved with the Business Units applications, which includes parameter settings, network, and application analysis.
Experience with report writing tools.
Thorough familiarity with problem analysis and excellent level of problem-solving capabilities to establish potential alternatives and solutions to problems.
Excellent communication oral and in writing.
Ability to work with all levels of users.
Must be highly organized and capable of handling multiple tasks concurrently.
Requires the ability to exercise independent judgement and employ basic reasoning skills with limited direction from supervisor.

Nice To Haves

Banking or financial institution experience preferred.

Responsibilities

Manage the full lifecycle of business applications, including planning, deployment, maintenance, upgrades, and support.
Serve as the primary liaison between IT and business units to ensure application solutions meet organizational needs.
Capture business requirements for improvements and enhancements to systems.
Oversee integrations between internal systems and external platforms, ensuring data integrity and seamless operation.
Troubleshoot and resolve application-related issues, providing support to both end-users and technical teams.
Evaluate and implement application enhancements or replacements to optimize business performance.
Participate in new system implementation projects, oversee change management and internal procedures support for governance, audit and access rights management
Coordinate with vendors and third-party service providers for application support and improvements.
Document system configurations, workflows, and procedures.
Monitor and enforce data governance, application security, and compliance standards.
Coordination of planned disaster recovery testing.
Create and maintain custom business reports using Fiserv Business analytics and IBM Cognos, tailoring reports to operational and management needs.
Train end users on system best practices and new features/functionality of the system.
Understand roles and assignments in each application/system.
Complete periodical review of system access.
Routine review of data stored in the system to ensure accuracy and integrity of information.
Maintain up to date knowledge and may train others on products, services, departmental systems, and related technology, policies and procedures.
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Understands and complies with all company rules and regulations
Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
Additional duties as assigned as it relates to the position