Banking Operations Business Analyst

Western Alliance Bank•Phoenix, AZ

About The Position

The Banking Operations Business Analyst supports enterprise initiatives involving the implementation of new products and enhancements to existing products and processes in the Payment and Digital space. The role serves as a functional subject matter expert, understanding business needs, processes, change impacts, and the end-user experience. It supports complex, high-risk, and regulatory-driven Banking Operations Support activities, including tax reporting, FATCA, NRA recertification, tax withholding, B-Notices and TIN-related activities, IOLTA administration, inactive and dormant accounts, special referrals, and unclaimed property. The analyst is heavily involved in testing products, enhancements, and changes, collaborating with Quality Assurance, subject matter experts, operations and product teams, business leadership, project management, IT, and vendors. The role also contributes to procedure modernization, control and audit readiness, operational reporting, process improvement, automation, cross-training, onboarding, and knowledge transfer across Banking Operations Support. The position may lead smaller business-unit efforts outside EPMO-managed projects as a functional project lead, while supporting broader projects through requirements development, testing, implementation, and post-implementation validation. It analyzes processes, data, reconciliations, controls, exceptions, and trends; identifies risks and gaps; and recommends corrective actions or scalable improvements. The role develops operational documentation and coordinates with internal partners and vendors to resolve dependencies and complete assigned work.

Requirements

At least 3 years of related experience in treasury management services, banking or deposit operations, financial services, business analysis, regulatory operations, or a similar field.
Bachelor's degree or equivalent experience required; the posting also describes a bachelor's degree or equivalent experience as preferred.
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management, and/or other commercial banking products and services.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Intermediate knowledge in a banking or financial-services operations domain, including experience writing business requirements and working with subject matter experts.
Intermediate experience documenting workflows, processes, and functional designs, and managing timelines, project task lists, and testing or implementation efforts.
Ability to work independently, manage deadlines and follow-up, exercise sound judgment, and collaborate across business lines, support functions, and vendor relationships.
Advanced speaking and writing communication skills.

Nice To Haves

Knowledge of payment types, including ACH, wires, SWIFT, RTP, and digital assets, as well as FTP/SFTP and API banking.
Experience with operational processing, data analysis, reconciliations, quality review, audit support, evidence retention, issue remediation, and exception resolution.
Working knowledge of one or more specialized Banking Operations Support areas, such as informational tax reporting, FATCA, NRA, tax withholding, B-Notices, TIN matching, IOLTA, inactive or dormant accounts, special referrals, or unclaimed property.
Advanced Microsoft Excel proficiency.
Experience with Power BI, FIS/IBS, Sovos or other tax-reporting platforms, workflow tools, reporting systems, file specifications, or data-query tools.

Responsibilities

Identify, develop, and document business-unit requirements for projects, including system and functional requirements arising from regulatory, policy, audit, or operational changes.
Facilitate meetings to achieve project outcomes and work independently or with team members to meet plans.
Support projects through development and testing; lead or directly support testing with business subject matter experts and project teams.
Document test results, defects, exceptions, readiness, and post-implementation validation.
Lead smaller business-unit efforts outside EPMO-managed projects as functional project lead and provide regular project-status communications.
Participate in process-improvement initiatives and help drive smaller-scale automation projects, typically with an IT lead.
Ensure teams understand objectives, assess whether test results meet expectations, and help determine needed changes and their priority.
Analyze Banking Operations Support processes, data, reconciliations, controls, exceptions, and trends; identify gaps and risks, perform root-cause analysis, and recommend corrective actions or scalable improvements.
Support specialized deposit operations activities, including tax reporting, FATCA, NRA, withholding, B-Notices, TIN matching, IOLTA, inactive and dormant accounts, special referrals, and unclaimed property.
Support data validation, exception resolution, control evidence, filing or remittance readiness, and appropriate escalation for specialized operations work.
Develop and maintain procedures, workflows, process maps, control narratives, job aids, quality standards, evidence requirements, and management reporting for approval.
Support audit, examination, issue-remediation, and records-retention activities.
Coordinate with Corporate Tax, Compliance, Risk, Legal, Audit, Accounting, Technology, business lines, and vendors to resolve dependencies, support implementation, and follow assigned work through completion.
Support procedure modernization, control and audit readiness, operational reporting, cross-training, onboarding, and knowledge transfer across Banking Operations Support.