Banking Deposit Operations Specialist - Onsite, Pueblo, CO

PB&T Bank•Pueblo, CO

6d•Onsite

About The Position

PB&T Bank is seeking a Banking Deposit Operations Specialist to provide service to internal and external customers while supporting deposit operations and related banking systems. The position processes account maintenance, customer requests, transactions, exception items, disputes, wire transfers, reconciliations, and end-of-day bank processing in accordance with established policies, procedures, and compliance requirements. The role also provides phone support, monitors risks, reviews work and documentation, and communicates service or product concerns to a supervisor. This is a full-time, on-site position at PB&T Bank’s Pueblo, Colorado location. The listed pay range is $18–$22 per hour, depending on experience, knowledge, skills, abilities, and education. The position requires a high school diploma or GED; one year of customer service experience or related training is preferred.

Requirements

Successful completion of a high school diploma or GED certificate.
Knowledge of telephone etiquette, banking principles, and deposit compliance regulations.
Ability to communicate effectively, orally and in writing, with coworkers, customers, and vendors.
Strong interpersonal skills with employees, customers, and vendors.
Data-entry and 10-key skills.
Ability to build strong working relationships inside and outside the organization.
Ability to be a flexible team player and work successfully in a changing environment.
Reasoning and calculating ability.
Ability to meet the position’s physical demands, including prolonged sitting or standing, repetitive arm and hand movements, occasional reaching, stooping, kneeling, or crouching, and lifting, pulling, pushing, or moving objects weighing up to 50 pounds.
Required vision abilities include close vision, color vision, and ability to adjust focus.
Applicants must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

One year of customer service experience or related training is preferred.

Responsibilities

Comply with the requirements of Signature Banking.
Accurately enter maintenance performed on deposit accounts into the system.
Provide phone support to internal and external customers by answering questions and resolving problems.
Support online banking, online bill pay, telephone banking, mobile phone banking, and related systems.
Process customer requests according to established policies and procedures.
Provide timely feedback to a supervisor regarding service or product failures and customer concerns.
Process bankcard disputes, conduct fraud monitoring, and mitigate risk.
Process exception items for deposit accounts and return deposited items in a timely manner.
Process adjustments from the Federal Reserve Bank.
Process reclamations received from the U.S. Treasury.
Process teller and customer transactions from all sources and prepare cash letters for delivery to their final destinations.
Initiate and monitor end-of-day processing for the entire bank.
Retrieve and transmit daily work to and from appropriate endpoints.
Process customer requests for wire transfers of funds.
Reconcile official checks and process verification of deposits.
Review data-entry work from the previous day.
Review data entry, legal documents, and associated items to ensure compliance requirements are met.
Perform duties and responsibilities in a timely and effective manner consistent with policies and guidelines and the objectives of the position.
Perform other duties and responsibilities as assigned.