Banking Center Manager I- Commercial Ave (Spanish Speaking Preferred)

Peoples Bank•Chicago, IL

About The Position

The Banking Center Manager I oversees banking center operations, ensuring sales targets and growth goals are achieved while maintaining compliance with banking regulations. This role leads staff, promotes excellent customer service, and fosters a positive work environment. The manager drives sales and business development, evaluates and develops employees, and champions the bank’s strategic initiatives and operational systems. The manager represents the bank in the community, builds relationships with customers and local businesses, and develops and executes a structured community engagement and business growth plan. The role also manages daily branch operations, safeguards assets, ensures compliance and security, and oversees reporting, including Reg CC, audits, CTRs, security incidents, and security equipment testing. The manager oversees consumer loan origination, coordination, and closing and must be registered with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008. Flexible hours, including evenings and weekends, may be needed for branch operations.

Requirements

Bachelor’s degree or equivalent work-related experience.
At least two years of Banking Center Manager experience.
Strong leadership, sales, and coaching abilities.
Excellent communication and relationship-building skills.
Extensive knowledge of banking operations, compliance, and security.
Proven ability to meet business development and growth goals.
Solid understanding of financial products and services, including loans.
Strong community involvement and networking skills.
Ability to maintain a professional atmosphere and foster a positive team culture.
Registration with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008.

Nice To Haves

Spanish speaking preferred.

Responsibilities

Lead the banking center’s sales efforts to meet growth targets and align with the bank’s objectives.
Review employee performance, conduct evaluations, and recommend salary adjustments.
Coach and develop staff, address performance issues, and ensure employees follow expected behaviors and operational standards.
Champion strategic initiatives and ensure effective use of operational systems.
Implement business development strategies to meet growth goals through customer engagement and market penetration.
Mentor colleagues as needed and participate in internal committees and corporate initiatives.
Represent the bank in the community and build relationships with customers and local businesses to generate deposits and referrals.
Participate in local organizations and develop and execute a community engagement and business growth plan.
Manage daily branch activities and ensure services are provided accurately and efficiently.
Safeguard assets and ensure bank policies, procedures, security requirements, and compliance standards are followed.
Complete banking center reporting, including Reg CC, audits, CTRs, security incidents, and security equipment testing.
Oversee the origination, coordination, and closing of consumer loans.
Maintain a professional, business-like branch environment that supports customer and employee satisfaction.
Work flexible hours, including evenings and weekends, as needed.
Perform additional duties to support the bank’s goals and operations.