Teller (Spanish Speaking Highly Preferred)

America First Credit Union•Las Vegas, NV

About The Position

Tellers serve as member-facing representatives, performing a variety of paying and receiving transactions, balancing daily transactions, verifying cash totals, and maintaining the privacy of member account information. They build member relationships by identifying needs, explaining and cross-selling credit union products and services, and helping members through branch, phone, mail, text, email, video, and self-service channels. The role also includes account opening and maintenance, resolving member questions and transaction issues within assigned authority, and serving as a branch resource for digital services. Tellers assist with branch equipment and video systems, support other service representatives, follow safety, security, and audit procedures, and work toward individual and branch sales and service goals. Spanish-speaking ability is highly preferred.

Requirements

High school graduate or equivalent.
Excellent communication skills and willingness to assist others.
Ability to recognize and offer sales opportunities.
Professional appearance, dress, and attitude.
Solid math skills.
Attention to detail and accuracy.
Ability to operate related computer software and business equipment, including 10-key, currency and coin counters, cash machines, self-assist machines, video equipment, iPad, and telephone.

Nice To Haves

Spanish-speaking ability is highly preferred.
Previous retail sales or similar financial institution work experience is preferred.

Responsibilities

Perform teller paying and receiving functions, including deposits, loan payments, withdrawals, transfers, cash advances, travelers’ checks, cashier’s checks, money orders, and bank-by-mail transactions.
Process and post certificates, HSAs, and IRA transactions; verify transactions and documents, assess negotiable items within assigned authority, and promptly resolve discrepancies.
Balance daily transactions, verify cash totals, and investigate and resolve out-of-balance conditions.
Maintain the privacy of member account information and follow established policies and procedures.
Build member relationships by identifying needs, explaining and cross-selling credit union products and services, recording referrals, and assisting with new-member onboarding calls as directed.
Open and close accounts, renew certificates, perform account maintenance and file changes, process stop payments, and correspond with members regarding claims.
Answer member questions and help resolve complex transactions and account problems within defined authority; refer members to branch leadership when needed.
Handle member interactions professionally across in-person, phone, mail, text, email, video, and self-service channels.
Promote and explain digital services, including online and mobile banking, Card Guard, Bill Pay, and Mobile Deposit; help resolve digital-service problems and account access issues.
Assist with branch self-service machines and video equipment, and report servicing issues to branch management.
Provide override functions for other tellers within defined authority limits when certified.
Assist area personnel and provide guidance to teller service representatives and trainees as directed by branch management.
Keep the supervisor informed of activities and significant issues; implement an individual 90-day sales action plan and participate in required training, meetings, sales huddles, and forward-focus activities.
Perform related clerical and receptionist duties and adhere to branch safety, security, and teller audit procedures.
Meet established expectations for sales, transaction volume, service, referrals, attendance, punctuality, professionalism, and teamwork.