Banking Center Manager 1 - Napoleon, OH

WesBanco Bank, Inc.•Napoleon, OH

About The Position

The Banking Center Manager leads a full-service banking center, driving sales, customer service, employee engagement, and operational excellence. The manager fosters a positive, high-performing work environment and is responsible for building customer relationships, overseeing branch operations, and ensuring staff receive appropriate training and development. The role directs the location’s sales and service initiatives and includes proactive customer interaction, including meetings at the branch and at customers’ locations. The manager works with business partners to serve existing and prospective customers, spends significant time on outside sales and prospecting business and retail customers and centers of influence, and participates in community service opportunities. The manager may be assigned to more than one office. The position oversees compliance, talent acquisition, coaching, and staff development to meet service, sales, and operational objectives. It also includes managing branch audits and reports, cash levels and controls, customer issues, security practices, and adherence to policies and procedures.

Requirements

High school diploma or GED required.
At least 3 years of supervisor or leadership experience required.
At least 3 years of cash handling, sales, or customer service experience required.
At least 1 year of banking experience required.
Extensive product knowledge appropriate to the position’s sales and product-promotion responsibilities.
Ability to identify customers’ needs and recommend appropriate solutions.
Excellent organizational skills, ability to multitask, and flexibility.
Proven ability to generate financial relationships through proactive outbound calling, outside business development, and referral-network development.
Ability to build positive business relationships with retail and commercial customers and communicate concepts, ideas, and product information clearly in writing and verbally.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Accounting, or a related field preferred.
Strong consumer lending skills preferred.
Understanding of small business lending preferred, including ability to conduct a preliminary review of financial statements, tax returns, and other financial and business information.

Responsibilities

Model the Bank’s Mission, Vision, and Pledge.
Assess customers’ financial needs and recommend appropriate solutions.
Lead the banking center in meeting or exceeding sales goals for loans, deposits, referrals, and profitability.
Promote the Bank’s products and services and contribute to individual and team sales goals.
Coach, train, and develop staff to support sales performance and customer service.
Communicate banking center goals, monitor performance, adjust individual goals, and initiate sales promotions as needed.
Develop small business banking relationships through calling, originations, and referrals.
Oversee and contribute to branch deposit and consumer loan production and growth.
Set priorities, delegate responsibilities, and follow through on assigned activities.
Promote Bank products and services in the community.
Manage banking center operations, including audits, reports, control accounts, cash levels, cash items, and over/short controls.
Recruit and select talent and assist with staff training, coaching, and development.
Conduct sales and staff meetings and keep employees informed.
Communicate job expectations, evaluate performance, and provide ongoing coaching and guidance.
Prepare performance evaluations and recommend salary increases and promotions when appropriate.
Represent the Bank at local service clubs, community groups, and civic or nonprofit organizations.
Serve customers and prospects by explaining banking products and professionally resolving issues.
Build effective working relationships with internal business partners and provide constructive feedback when appropriate.
Follow established guidelines and procedures, exercise sound judgment, and use available resources when needed.
Maintain security controls to protect the office from criminal, fraudulent, and other risks.
Educate staff on policies and procedures and ensure adherence.
Protect confidential employee and customer information.
Answer incoming telephone calls and perform additional duties supporting the banking center.
Direct, coordinate, and evaluate banking center staff, including interviewing, hiring, training, assigning work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Foster teamwork among banking center staff and employees from other lines of business.