Banker I - 185 Genesee Street Utica

Arrow Bank NA•Utica, NY

10d•$20 - $22•Onsite

About The Position

The Banker I provides core customer service in the 185 Genesee Street Utica office. The role processes customer transactions accurately and promptly, responds to inquiries, protects customer information, and detects and prevents fraud. As a client-facing team member, the Banker I builds quality relationships through caring conversations, identifies customer needs, and recommends appropriate products and services. The position also supports branch operations, promotes digital banking options, and follows applicable regulations, security procedures, and company policies. The schedule is 40 hours distributed between Monday–Friday, 8:00 a.m.–5:30 p.m., and Saturday, 8:30 a.m.–12:30 p.m., with additional hours as needed. A rotational Saturday schedule is required, and travel to other branches may be needed.

Requirements

High school diploma or GED.
Two years of experience in customer service, cash handling, or retail sales is preferred.
Strong written and verbal communication skills in English, including the ability to communicate clearly, professionally, confidentially, and confidently.
Demonstrated commitment to courteous, patient, and professional customer service.
Strong attention to detail and problem-solving skills, with the ability to follow procedures.
Ability to manage multiple tasks while remaining aware of surroundings and priorities.
Sound judgment, discretion, and integrity when handling confidential information.
Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
Ability to remain stationary, often standing, for prolonged periods.
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
Ability to travel to various branches as needed by car, public transportation, or other reasonable means.
Ability to participate in a rotational Saturday schedule.

Nice To Haves

Bilingual communication skills.
Two years of experience in customer service, cash handling, or retail sales.

Responsibilities

Process transactions accurately and efficiently, follow cash-handling procedures, balance the cash drawer, adhere to cash limits, and buy or sell currency from the vault.
Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
Answer account and banking questions, including questions about interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and privacy policies.
Detect and prevent fraud, including identifying counterfeit currency and monetary instruments; verify customer identity and follow check-cashing and dual-control procedures.
Perform daily ATM reconciliation and maintenance and process night depository bags under dual control as assigned.
Protect customer and company resources by following security requirements, including branch opening and closing protocols.
Identify opportunities to offer additional products or services and refer customers to appropriate partners when additional expertise is needed.
Promote and demonstrate self-service banking options, including mobile applications, online banking, and ATM functions.
Maintain an organized work area and complete administrative tasks such as filing, scanning checks, and organizing transaction receipts.
Maintain current knowledge of and comply with applicable federal regulations and company policies and procedures.
Participate in the rotational Saturday schedule and travel to other branches as needed.