Banker I - 185 Genesee Street Utica

Arrow Bank NA•Utica, NY

9d•Onsite

About The Position

Arrow Financial Corporation is seeking a Banker I for its 185 Genesee Street Utica office. This client-facing role provides core customer service by processing transactions accurately and promptly, responding to inquiries, safeguarding customer information, and detecting and preventing fraud. The Banker I builds quality customer relationships through attentive conversations, identifies customer needs, and recommends products and services when appropriate. The schedule is 40 hours distributed Monday through Friday between 8:00 a.m. and 5:30 p.m. and Saturday from 8:30 a.m. to 12:30 p.m., with additional hours as needed. Travel to various branches is required as needed. The company offers a pleasant, inclusive work environment, career development opportunities, and competitive compensation. The salary range is $20.00–$22.00 per hour, commensurate with experience and education. Additional compensation may be available through the annual bonus program, subject to individual and company performance.

Requirements

High school diploma or GED.
Two years of experience in customer service, cash handling, or retail sales is preferred.
Strong written and verbal communication skills in English, with the ability to communicate confidentially, clearly, professionally, and confidently.
Commitment to high-quality customer service and a courteous, patient, and professional demeanor.
Strong attention to detail and problem-solving skills, with the ability to follow procedures.
Ability to manage multiple tasks while remaining aware of surroundings and priorities.
Sound judgment, discretion, and integrity when handling confidential information.
Proficiency in Microsoft Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
Ability to remain in a stationary position, often standing, for prolonged periods.
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.
Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
Ability to travel to various branches as needed by car, public transportation, or other reasonable means.
Ability to participate in a rotational Saturday schedule.

Nice To Haves

Bilingual communication skills.
Two years of customer service, cash handling, or retail sales experience.

Responsibilities

Process customer transactions accurately and efficiently; follow cash-handling procedures, balance the cash drawer, observe cash limits, and buy or sell currency from the vault.
Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
Answer account and banking questions, including questions about interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and consumer privacy policies.
Detect and prevent fraud, including identifying counterfeit currency and monetary instruments and following identity verification, check-cashing, and dual-control procedures.
Reconcile and maintain the ATM daily and process night depository bags under dual control as assigned.
Protect customer and company resources by following security requirements, including branch opening and closing protocols and branch safety practices.
Identify opportunities to provide additional products or services and generate client referrals; refer customers to partners when additional expertise is needed.
Promote and demonstrate self-service banking options, including mobile applications, online banking, and ATM functions.
Maintain an organized work area and perform administrative tasks such as filing, scanning checks, and organizing transaction receipts.
Keep up-to-date with and follow applicable federal regulations and company policies and procedures.
Participate in a rotational Saturday schedule and travel to various branches as needed.