Banker I Derry NH Branch

Rockland Trust Company•Derry, NH

About The Position

Rockland Trust is seeking a Banker I to serve customers in a retail branch. The role provides customer service and financial guidance, processes everyday banking transactions, and develops customer relationships by identifying needs and recommending relevant products and services. The Banker also supports sales and service goals, makes referrals to business partners, and represents the bank in its communities. This position offers an opportunity to develop banking and customer service skills through training and development resources. The work involves frequent customer support, periods of standing, and a flexible work week that may include weekends as customer needs dictate.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills, attention to detail, and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
Professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete the training program.

Nice To Haves

Two to four years of teller experience.

Responsibilities

Support customer relationship development and transaction processing to help meet the bank’s sales and service goals.
Process customer transactions accurately and efficiently, including opening deposit and loan accounts, cashing checks, balancing a cash drawer, completing settlement procedures, and processing withdrawals and deposits for consumer and business customers.
Proactively cross-sell bank products and services using the bank’s tools and tracking systems.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete home equity applications with customers, communicate and follow up on application requirements, and complete the closing process.
Achieve individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products and services that complement customer relationships.
Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Maintain product knowledge by attending offered training and completing required training on time.
Demonstrate self-service channels, including ATM, online banking, and mobile banking, to customers.
Use Salesforce to document customer interactions, conversations, and follow-up.
Help foster a fun and respectful work environment in collaboration with the Branch Manager.
Represent Rockland Trust and establish meaningful roots in the communities it serves.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk to the bank.
Assume additional reporting duties and responsibilities as required.