Banker I Londonderry NH Branch

Rockland Trust Company•Londonderry, NH

1d•Onsite

About The Position

As a Banker at Rockland Trust, you work in a retail branch providing customer service and financial guidance. You help customers with their banking needs, build lasting relationships, identify opportunities to deepen those relationships, and contribute to a positive work environment and the bank’s community presence. The role offers an opportunity to develop banking and customer-service skills and grow within the banking industry. You support customer relationship development and transaction processing while helping the bank meet sales and service goals. Your work includes handling deposit and loan accounts, customer transactions, referrals, home-equity applications, and follow-up. You also help customers use self-service banking channels, maintain product knowledge through training, and follow operational, regulatory, and security procedures. The role requires customer-facing work in a branch, including long periods of standing and continuous customer support. The work week is flexible according to customer needs and may include weekends. Rockland Trust describes its culture as respectful, inclusive, collaborative, and community-focused, with development opportunities and a comprehensive benefits package.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills, with attention to detail and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
High degree of professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Support customer relationship development and transaction processing to help meet sales and service goals.
Accurately and efficiently handle day-to-day customer transactions, including opening and processing deposit and loan accounts, check cashing, cash-drawer balancing, settlement procedures, withdrawals, and deposits for consumer and business customers.
Proactively cross-sell bank products and services to existing and new customers using the tools and tracking systems provided.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete the Home Equity application process, communicate and follow up on application requirements, and complete the closing process.
Achieve individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products or services that complement customers’ relationships with the bank.
Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot customer issues and follow through to resolution.
Maintain product knowledge by participating in training and completing required training within established timeframes.
Demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
Use Salesforce for customer interactions, conversations, and follow-up.
Collaborate with the Branch Manager to foster a fun and respectful work environment.
Represent Rockland Trust by establishing meaningful roots in the communities it serves.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk to the bank.
Assume additional reporting duties and responsibilities as required.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing-education training programs within established timeframes.