Banker I Londonderry NH Branch

Rockland Trust•Londonderry, NH

1d•$22 - $25•Onsite

About The Position

As a Banker at Rockland Trust, you work in a retail branch to provide exceptional customer service and financial guidance. You support customers’ financial needs, build lasting relationships, and help the bank meet its sales and service goals. The role offers opportunities to develop banking and customer-service skills and contribute to the community.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills, attention to detail, and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
Professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to meet normal office requirements, including prolonged standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

Two to four years of teller experience preferred.

Responsibilities

Support customer relationship development and transaction processing to help meet sales and service goals.
Process customer transactions accurately and efficiently, including opening deposit and loan accounts, check cashing, balancing cash drawers, performing settlement procedures, and processing withdrawals and deposits for consumer and business customers.
Proactively cross-sell bank products and services using the bank’s tools and tracking systems.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete home equity applications with customers, communicate and follow up on requirements, and complete the closing process.
Meet individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products and services that complement customer relationships.
Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Maintain product knowledge by attending training and completing required training on time.
Demonstrate self-service channels, including ATMs, Online Banking, and Mobile Banking, to customers.
Use Salesforce to document customer interactions, conversations, and follow-up.
Foster a respectful and positive work environment in collaboration with the Branch Manager.
Build meaningful roots in the communities served by Rockland Trust.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk to the bank.
Take on additional reporting duties and responsibilities as required.