Relationship Banker I - Hillsboro, NH

TD Bank•Hillsboro, NH

22h•Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting risk and regulatory standards. Based at a bank location, the banker engages walk-in clients, manages leads, and conducts outbound outreach; discovers client needs; explains relevant products and options transparently; and connects clients with appropriate products, services, or partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, and engages with clients on mortgage products and residential lending referrals or activities. The role also manages client concerns, supports acquisition and retention, and safeguards clients and the Bank through accurate documentation, identity verification, sound risk awareness, and adherence to applicable policies and regulations. The position requires completing required training, collaborating with colleagues, sharing best practices, and contributing to a positive, inclusive team environment. This position falls within the regulatory definitions of Loan Originator and Mortgage Loan Originator and requires eligibility for NMLS registration and employment with a covered financial institution. Satisfactory criminal background and credit report checks are required. The role is based in Hillsboro, New Hampshire, with 40 hours listed. The stated pay range is $22.50–$29.00 per hour. TD describes its total rewards package as including base salary, potential variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. The company also describes training and onboarding, development conversations, online learning, and mentoring programs.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients about products and services in a consultative manner.
Clear and effective communication with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Eligibility for employment with a covered financial institution and eligibility for registration as a mortgage loan originator under applicable requirements.
Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Engage walk-in clients, manage leads, and conduct outbound outreach to acquire clients and build relationships.
Establish the purpose of client interactions and conduct goals-based discovery to identify client needs and priorities.
Explain appropriate products and options, including features, benefits, and potential risks, using clear and transparent language.
Provide personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
Execute accurately and consistently, document interactions, establish follow-up, and support clients’ long-term financial progress.
Educate clients about TD products, services, and digital capabilities to simplify everyday banking and promote financial wellness.
Build and strengthen client relationships through consistent, personalized interactions and a client-first approach.
Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities as applicable.
Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them in a timely manner when needed.
Drive client acquisition, retention, and relationship growth by identifying opportunities to deepen relationships and improve client outcomes.
Balance client needs with risk and compliance requirements, accurately capture client information, verify identification, maintain data integrity, and follow authentication and documentation standards.
Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Complete operational activities in accordance with company guidelines and regulations; comply with AML laws and other regulatory requirements.
Complete required training and strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices with the team; collaborate with colleagues and partners.
Participate in performance and development activities and contribute to a positive, inclusive team environment.
Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Potential eligibility for cash and/or equity incentive awards through an incentive plan
Training and onboarding
Online learning platform
Mentoring programs