Relationship Banker I

COASTAL STATES BANK•Atlanta, GA

2d•Onsite

About The Position

The Relationship Banker I delivers an exceptional client experience while supporting branch operations. As a frequent first point of contact, this role provides frontline service and financial transaction support while following bank security, compliance, and operational standards and reflecting Coastal States Bank’s values of Character, Commitment, Service, Trust, and Community. The position is full time, Monday through Friday, in a professional branch setting at Akers Mill in Atlanta, Georgia; it is not remote or hybrid. Pay is commensurate with qualified experience. The role supports clients with account opening and maintenance, digital banking, debit cards, fraud-related matters, teller transactions, and specialized consumer and business banking requests. It also involves cash handling, wire transfers, branch security procedures, compliance documentation and training, operational reporting, audits, and participation in team and community initiatives. Duties and responsibilities may change as business needs require.

Requirements

High school diploma or equivalent; some college is preferred.
Basic math knowledge.
Strong interpersonal, customer-relations, and communication skills, with the ability to build trust and serve clients professionally.
Detail orientation, organizational skills, and critical-thinking skills.
Comfort with digital banking tools and ability to educate clients on their use.
Ability to operate computers and calculators accurately and efficiently.
Ability to acquire and maintain knowledge of state and federal banking regulations and policies.
Timely completion of required compliance training, including BSA and Information Security training.
Compliance with bank BSA policies and procedures, including capturing required CTR and Monetary Instrument Log data, reviewing parties against the OFAC list, and promptly reporting potentially suspicious activities.
Ability to perform the described sedentary work and regularly operate standard office equipment.

Nice To Haves

Some college education.
At least 2 years of retail banking or cash-handling experience.
Knowledge of a wide range of Microsoft Office software applications.

Responsibilities

Provide timely, knowledgeable, and proactive service to walk-in and telephone clients, including answering incoming calls by the third ring and following up on unresolved issues.
Explain and support the bank’s products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
Open, maintain, and close consumer accounts; update client information; assist with onboarding; and process signer, ownership, beneficiary, name, and other account changes.
Issue, activate, manage, and support debit cards, and educate clients about digital card management.
Process teller transactions, including deposits, withdrawals, loan payments, cashier’s checks, internal transfers, foreign currency exchanges, savings bond redemptions, and stop payments.
Balance and maintain the cash drawer, resolve outages, process night drop and mail deposits, and operate within approved transaction limits.
Apply KYC, BSA, and other applicable procedures, including identity verification, Reg CC holds, CTR completion, Verafin callbacks, and escalation of potentially suspicious activity.
Balance and replenish the ATM, order cash, prepare shipments, and input domestic and foreign wire transfers according to applicable procedures.
Follow branch opening and closing procedures and security requirements; maintain dual control for vault access and other restricted functions; and protect keys, workstations, and client information.
Review daily branch reports, participate in audits, maintain operational accuracy standards, and complete assigned compliance and security training on time.
Troubleshoot digital banking and fraud-related issues, process mobile deposit limit increases, reset or unlock Online Banking access, respond to Verafin alerts, and assist clients with fraud resolution under bank guidelines.
Process specialized requests, including CD and IRA openings, closures, modeling, and transcodes; automatic transfers; deposit rate adjustors; and overdraft protection setup.
Open non-complex business accounts and perform basic business account maintenance; coordinate with Treasury Management and Digital Banking teams on eCorp issues; and review trust accounts and legal documentation before opening.
Participate in BSA and retail calls, branch meetings, team huddles, bank initiatives, and community involvement.
Maintain knowledge of applicable state and federal banking regulations and policies and operate computers, calculators, and standard office equipment accurately.