Banker I Derry NH Branch

Rockland Trust•Derry, NH

2d•$22 - $25•Onsite

About The Position

The Banker I supports customers in a retail branch by providing customer service and financial guidance, processing transactions, and developing customer relationships. The role uses a needs-based consultative approach to identify appropriate products and services, resolve customer questions and issues, and help the bank meet its sales and service goals. Bankers also demonstrate self-service banking channels, use Salesforce to track customer interactions and follow-up, and contribute to a respectful, positive branch environment and the communities Rockland Trust serves. The position provides an opportunity to develop banking and customer service skills through training and career development. Duties include processing consumer and business transactions, opening deposit and loan accounts, completing home equity applications and closings, making qualified referrals, and following operational, regulatory, and security procedures. The role requires flexibility to work a schedule that may include weekends and involves prolonged standing and continuous customer support.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills, with attention to detail and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
High degree of professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete the training program.

Nice To Haves

Two to four years of teller experience.

Responsibilities

Support customer relationship development and transaction processing to help meet sales and service goals.
Process customer transactions accurately and efficiently, including opening deposit and loan accounts, check cashing, balancing cash drawers, settlement procedures, withdrawals, and deposits for consumer and business customers.
Proactively cross-sell bank products and services to existing and new customers using the bank’s tools and tracking systems.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete home equity applications with customers, communicate and follow up on application requirements, and complete the closing process.
Achieve individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products and services that enhance customer relationships.
Answer routine and complex questions about accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Maintain product knowledge by attending training and completing required training within set timeframes.
Demonstrate self-service channels to customers, including ATM, Online Banking, and Mobile Banking.
Use Salesforce to document customer interactions, conversations, and follow-up.
Collaborate with the Branch Manager to create and foster a fun, respectful work environment.
Represent Rockland Trust and establish meaningful roots in the communities it serves.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk to the bank.
Assume additional reporting duties and responsibilities as required.