Bank Loans, Officer

State Street • Boston, MA

2d • $70,000 - $122,500

About The Position

The Bank Loans Officer manages the day-to-day operations and service delivery of functional teams, including production activities performed by staff. The role serves as a primary contact and escalation point for operational issues, provides technical expertise to resolve daily problems, and manages or escalates issues involving Centers of Excellence and other Shared Services. The officer also coordinates implementation of new funds, systems, and processes, and assists with client conversions and other client projects.

The role supports team operations by coordinating internal meetings and related documentation, identifying and implementing consistent operational best practices, and assisting with compliance and fiduciary reviews and audits. It includes training, developing, motivating, coaching, and evaluating staff, as well as participating in ongoing training and development. The officer may serve on committees and help define and implement company initiatives. The role also requires identifying unusual or potentially suspicious transaction activity and reporting or escalating it according to corporate policy and procedures. Other duties may be assigned.

Requirements

• Knowledge of securities language and legal requirements.
• Good interpersonal, organizational, and management skills.
• Solid understanding of operational functions within Custody and/or Fund Accounting, with the ability to provide technical expertise to resolve daily problems.
• Demonstrated computer proficiency and working knowledge of various software applications.
• Ability to develop and enhance client relationships.
• At least 5 years of related Custody and/or Fund Accounting experience, including some experience in a management or supervisory capacity.
• Education equivalent to a BS degree in Finance, Business, or a related field.

Responsibilities

• Manage day-to-day activities of functional teams and staff service delivery and production.
• Serve as a primary contact and escalation point for operational issues, providing technical expertise to resolve daily problems.
• Manage and escalate issues related to Centers of Excellence and other Shared Services.
• Manage production activities of Shared Service Associate I, Associate II, and Senior Associate staff.
• Coordinate implementation of new funds, systems, and processes; assist with client conversions and other client projects.
• Organize internal Shared Service meetings and compile related documentation, including assisting with agendas and recording notes and action items when attending.
• Identify and implement consistent operational best practices.
• Assist with compliance and fiduciary reviews and audits.
• Train, develop, motivate, coach, and support the ongoing development of staff; complete performance appraisals.
• Serve on committees and help define and implement company initiatives.
• Identify unusual or potentially suspicious transaction activity and report or escalate it in accordance with corporate policy and operating procedures.
• Perform other duties as assigned.

Benefits

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, and long-term disability, plus optional additional coverages.
• Paid time off, including vacation, sick leave, short-term disability, and family-care leave.
• Employee Assistance Program.
• Eligibility for annual performance-based incentive awards, except for certain sales roles subject to sales incentive plans.
• Eligibility for certain tax-advantaged savings plans.
• Flexible Work Programs and development programs and educational support.
• Paid volunteer days, matching gift programs, and employee networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager