Bakery - Manager

Lazy Acres•Encinitas, CA

About The Position

The Bakery Manager takes full responsibility for operating the Bakery Department, including planning, directing, managing, and achieving targeted profits. The role includes developing staff, cultivating positive morale and strong working relationships with employees and other department managers, and coordinating cross-merchandising. The manager oversees department operations, product quality and presentation, customer service, sanitation, safety, training, scheduling, and cost control while meeting Bristol Farms standards and applicable requirements. The position supervises the Bakery Department and is responsible for its overall direction, coordination, and evaluation. Supervisory duties include interviewing, training and developing employees; scheduling, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. The Bakery Manager is expected to provide exceptional customer service, maintain a positive and flexible attitude, and treat customers and colleagues with respect. The work requires standing for long periods, walking, frequent use of hands, and handling objects, tools, or controls. The employee may occasionally reach, climb, balance, stoop, kneel, crouch, or crawl, and must frequently lift or move up to 50 pounds and occasionally up to 100 pounds. The work environment includes regular proximity to moving mechanical parts and occasional exposure to extreme heat or cold, electrical shock, and burn risk; noise is usually moderate and occasionally loud.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
Two to three years of related experience and/or training, or equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
Ability to speak, read, and understand English.
Ability to calculate discounts, proportions, percentages, and volume, and perform arithmetic using whole numbers, common fractions, and decimals.
Ability to interpret written, oral, diagram, or schedule instructions; resolve conflicts constructively; analyze situations; and implement solutions.
Ability to stand for long periods, walk, frequently use hands, and handle or feel objects, tools, or controls; occasionally reach, climb, balance, stoop, kneel, crouch, or crawl; frequently lift or move up to 50 pounds and occasionally up to 100 pounds.
Close and color vision.

Nice To Haves

College degree preferred.

Responsibilities

Lead by example and model correct behavior and adherence to company policies and procedures.
Use management-provided tools to support the success of the department.
Maintain the appropriate profit margin in accordance with the approved budget, including sales goals, cost of goods, expenses, price changes, and waste management.
Implement and maintain marketing programs.
Manage the display and sale of bakery products and advise customers on food quality, handling, preparation, freezing, and storage.
Coordinate with other departments to ensure successful demonstrations and cross-merchandising.
Prepare weekly and daily work schedules and direct employee activities fairly and objectively.
Control costs by managing labor, including overtime, and controlling supply costs.
Maintain compliance with current California Weights & Measures mandates and train employees in proper tare use and accurate weighing.
Package, display, and merchandise bakery goods according to company standards.
Maintain current health codes and company sanitation and cleanliness standards, including proper use of authorized cleaning chemicals.
Use the FIFO rotation system, cover, label, and date leftovers, and use leftover products before opening new products.
Inspect products during baking, including measuring temperatures, and inspect finished products for quality, weight specifications, presentation, sanitation, and freshness.
Follow safety work standards, report hazards to the Store Director, conduct accident investigations, and complete paperwork in accordance with Cal OSHA SAB-198.
Maintain bakery cases with regard to sanitation, cleanliness, and temperature requirements, and arrange equipment maintenance and repair.
Train and develop department employees, ensure consistent practices, train employees in weighing, slicing, cutting, serving, and opening and closing procedures, and document training.
Document meetings, memos, and monthly safety training and collect employee signatures as required.
Coach employees in suggestive selling techniques and communicate with staff using the Bakery Log Book, Weekly Training Topics, monthly Safety Training, and Weekly Bulletin.
Communicate bakery-related issues to the Store Director.
Inspect products bought for resale or received for storage for freshness and quality, and help break down and store received products.
Serve customers with a positive attitude and handle complaints to assure customer satisfaction.
Follow and enforce employee handbook policies and procedures, especially service standards and appearance.
Meet and exceed Bristol Farms standards for service, quality, freshness, safety, and cleanliness.
Interview, train, develop, schedule, plan, assign, and direct employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.