Bakery Manager

Albertsons•Renton, WA

10d

About The Position

The Bakery Manager plans, organizes, and directs the day-to-day operations of the Bakery Department, exercising independent judgment and discretion. The role oversees and assists with bakery production, including proofing, baking, decorating, slicing, and packaging fresh bakery products, while ensuring product quality, baking and decorating standards, freshness, and effective promotional and seasonal displays. The manager maintains inventory and records, controls shrink and expenses, and ensures the department complies with merchandising requirements, labeling laws, food safety standards, Company policies, and applicable regulations. The Bakery Manager leads department personnel by supervising, motivating, directing, training, scheduling, and participating in hiring. The role monitors associate performance, communicates sales goals and department results, helps develop associates with advancement potential, addresses appropriate associate complaints, and escalates serious policy concerns to the Store Director. The manager also serves customers by handling special orders, making product suggestions, resolving complaints, and responding to calls and intercom needs. The position requires working knowledge of Bakery Department jobs, including Cake Decorator, Baker, and Sales Associate duties, and the ability to perform those duties as needed. It involves operating bakery equipment and computer or electronic ordering devices, frequent physical activity, and work in a temperature-controlled store with exposure to hot ovens, freezer temperatures, flour dust, water, and cleaning agents. Occasional overnight travel may be required; nights, weekends, and holidays may be scheduled, and hours will vary.

Requirements

Working knowledge of Bakery Department duties, including Cake Decorator, Baker, and Sales Associate work, and willingness to perform those duties as required.
Strong communication, leadership, and interpersonal skills; demonstrated ability to manage people and maximize productivity.
Ability to maintain a professional demeanor with customers, vendors, and co-workers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices to order and label product and plan sales, inventory, and scheduling.
Good understanding of Company practices and Bakery Department policies and procedures; ability to judge and react to business activity.
Knowledge of basic math, weights, and measures.
Extensive working knowledge of profit and loss statements.
Basic knowledge of employment laws and workplace practices.
Ability to frequently reach, lift, and maneuver objects of varying dimensions and weights up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements and stand for long periods; walk, bend, stoop, twist, and turn frequently, and occasionally climb ladders.
Manual dexterity and good eye-hand coordination.
Ability to operate ovens, mixers, microwave ovens, bread slicers, scales, and proof boxes; use knives, scrapers, decorating tools, trash compactors, and balers.
Mental alertness to complete work activities safely and accurately.
Ability to use cleaning supplies, including chemicals, and equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are required.
Good attendance.
Ability to work nights, weekends, and holidays as scheduled; scheduled hours vary.
Occasional travel, including overnight travel, may be required.

Responsibilities

Champion corporate and division customer service programs to meet or exceed customer service goals.
Plan, organize, and direct day-to-day Bakery Department operations.
Inspect department sections daily and initiate corrective measures to maintain product quality, code-date, sanitation, safety, and security standards.
Oversee and assist with proofing, baking, decorating, slicing, and packaging bakery products.
Implement promotional and seasonal displays; ensure proper merchandising, signing, advertised-item presentation, and product flow.
Prevent shrink and control department expenses.
Complete and monitor daily log sheets, purchase reports, sales and labor reports, ad-item movement records, and other required paperwork.
Order, check, receive, and control inventory; maintain adequate product quantity, quality, freshness, and inventory levels according to Division directives.
Stock and rotate products; maintain and organize the bakery cooler and freezer; conduct periodic inventories and maintain accurate department records.
Comply with retail labeling laws, federal, state, and local regulations, food safety standards, and Company policies, including policies for quick-sale items.
Assist customers with special orders, make product suggestions, engage in suggestive selling, handle customer relations and complaints, make intercom announcements, and respond appropriately to incoming calls.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Attend required training and sales meetings and implement emergency procedures for equipment or computer software malfunctions.
Supervise, motivate, direct, train, and participate in hiring Bakery Department personnel; monitor performance and recommend personnel actions to the Store Director.
Identify and train associates with potential for advancement, schedule personnel for adequate coverage, and communicate sales goals, department performance, and sales opportunities.
Resolve associate complaints where appropriate and report actions to the Store Director; promptly report potential serious policy violations and assist with appropriate handling.
Perform assigned job duties honestly and with integrity, comply with Company policies and procedures, and ensure compliance by department associates.
Operate bakery equipment and computer software or electronic ordering devices; perform Cake Decorator, Baker, and Sales Associate duties as required.
Maintain Company grooming standards and dress code and use cleaning supplies and equipment as required.