Bakery Manager

Brookshire Grocery Company•Broken Arrow, OK

About The Position

The Bakery Manager ensures baked goods are prepared and displayed according to Company standards, oversees bakery personnel, and promotes department sales, profitability, and customer service. The position manages hiring, training, development, work assignments, performance, scheduling, and employee concerns. It also oversees sales forecasting, inventory, ordering, financial results, labor, and product quality and food safety. The manager participates in bakery production, including preparing, packaging, labeling, catering, and occasional delivery of baked goods. The role also involves decorating products, creating appealing displays, maintaining a clean and safe environment, and serving customers in person and by phone. Work is generally performed in a retail store and includes exposure to hot and cold conditions, sharp equipment, and occasionally wet surfaces and cleaning agents.

Requirements

High school diploma or GED and at least two years of related experience, or an equivalent combination of experience and/or higher education.
Must be at least 18 years old.
Must be at least 21 years old to drive for Company business under the BGC Business Driver Policy.
Food Handler certification.
Manager Food Safety certification.
Advanced knowledge of bakery department operations.
Advanced knowledge of scheduling software systems.
Advanced knowledge of in-store ordering machines and inventory management processes.
Ability to lead and motivate others.
Ability to read and operate digital equipment, meters, dials, and calibrated scales.
Ability to safely operate hazardous tools and equipment, such as a bread slicer and commercial oven.
Ability to learn new systems, methods, or processes.
Ability to use precision and non-precision hand tools.
Ability to work well with colleagues and promote a team environment.
Ability to communicate effectively with customers and colleagues in writing and verbally.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to meet the physical demands of continuous standing or walking, handling and reaching, frequent bending or kneeling, and lifting up to 75 pounds occasionally.

Responsibilities

Interview, hire, train, develop, schedule, direct, appraise, reward, and discipline bakery personnel; address complaints and resolve problems.
Review historical data to forecast sales related to advertisements and promotions.
Manage inventory and ordering to maintain satisfactory in-stock levels.
Review profit and loss, sales, shrink, and labor data, and report related issues to upper management.
Check truck inventory, unload products, and ensure accuracy of inventory, orders, and associated paperwork.
Manage bakery sales and labor and meet financial and profitability objectives.
Enforce quality-control and food-safety standards and ensure dated products are stocked and rotated properly.
Inspect baked goods for quality, including aroma, flavor, taste, texture, and color.
Plan and prioritize work for self and department personnel based on tasks, workload, and inventory forecasts.
Assist with bakery production, including preparing, packaging, labeling, catering, and occasional delivery of baked goods.
Decorate baked goods, promote themes, and merchandise products through appealing displays.
Maintain a clean, safe, and sanitary working and shopping environment by following Company safety procedures.
Greet customers, answer questions, and take orders by phone and in person.
Identify potential hazards, remedy them or place appropriate warnings when reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.