Bakery Manager

Albertsons•Chandler, AZ

6d•Onsite

About The Position

The Bakery Manager directs and controls day-to-day Bakery Department operations to achieve sales and profit objectives while exemplifying and ensuring strong customer service. The manager oversees bakery production and merchandising, inventory, ordering, recordkeeping, department cleanliness and sanitation, and compliance with company policies and applicable food safety and labeling requirements. The role also supervises department personnel, schedules staffing, trains associates, monitors performance, supports hiring, and addresses customer and associate concerns. The manager performs bakery job duties as needed, including work associated with cake decorating, baking, and sales.

Requirements

Working knowledge of all Bakery Department job duties, including Cake Decorator, Baker, and Sales Associate duties.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to use computer software and electronic ordering devices to order and label products and plan sales, inventory, and scheduling.
Good understanding of company practices and Bakery Department policies and procedures.
Ability to judge and react to business activity.
Ability to maintain a professional demeanor when dealing with customers, vendors, and co-workers.
Basic knowledge of employment laws and workplace practices.
Extensive working knowledge of profit and loss statements.
Basic math and weights-and-measures knowledge.
Ability to frequently reach, lift, and maneuver objects of varying dimensions and weights up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements for decorating, preparing, and packaging products; stand for long periods; walk, bend, stoop, twist, and turn frequently; and occasionally climb ladders.
Manual dexterity and good eye-hand coordination.
Ability to operate bakery equipment, including ovens, mixers, microwave ovens, bread slicers, scales, and proof boxes; use knives, scrapers, decorating tools, trash compactors, and balers.
Mental alertness to ensure safe and accurate work; ability to use cleaning supplies, including chemicals, and cleaning equipment.
Hands are frequently exposed to water and cleaning agents; use of plastic or latex gloves is required.
Good attendance is required.
Occasional travel, including overnight travel, may be required.
May be required to work nights, weekends, and holidays; scheduled hours will vary.

Responsibilities

Champion corporate and division customer-service programs and work toward or exceed customer-service goals.
Plan, organize, and direct day-to-day Bakery Department operations, exercising independent judgment and discretion.
Conduct daily inspections of department sections and initiate corrective measures to ensure product quality, code-date, sanitation, safety, and security compliance.
Oversee and assist with proofing, baking, decorating, slicing, and packaging fresh bakery products.
Implement effective promotional and seasonal displays; merchandise products according to schematics, advertised-item requirements, signing procedures, and product-flow needs.
Prevent shrink and control expenses; monitor sales, labor, and department performance.
Complete, maintain, and monitor daily log sheets, purchase reports, sales and labor reports, ad-item movement records, and other required paperwork and logs.
Order, check, receive, and control inventory to ensure adequate quantity, quality, and freshness; maintain inventory levels according to division directives.
Stock and rotate products; maintain and organize the bakery cooler and freezer; conduct periodic inventories and maintain accurate department records.
Ensure bakery product quality and baking and decorating standards are met; comply with retail labeling laws, federal and state regulations, company policies, and health and food safety standards.
Follow company policy for handling quick-sale items.
Assist customers with special orders, product suggestions, suggestive selling, intercom announcements, incoming calls, and complaint resolution; report complaints to the Store Director as appropriate.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Attend required training and sales meetings and implement emergency procedures in the event of equipment or computer software malfunctions.
Supervise, motivate, direct, train, and participate in hiring department personnel; monitor associate performance and recommend personnel actions to the Store Director.
Identify and train associates with advancement potential; schedule personnel to ensure adequate coverage and service levels.
Communicate sales goals, department performance, and sales opportunities to associates.
Resolve associate complaints when appropriate, report actions taken to the Store Director, and promptly report potential serious policy violations to the Store Director and assist with appropriate handling.
Perform all job duties honestly and with integrity, in compliance with company policies and procedures.
Perform Bakery Department job duties, including Cake Decorator, Baker, and Sales Associate duties, as required.
Comply with and ensure compliance with company grooming standards and dress code.