Bakery Manager

Albertsons Companies•Newcastle, WA

15h•Onsite

About The Position

The Bakery Manager plans, organizes, and directs the day-to-day operations of the Bakery Department, exercising independent judgment and discretion. The role oversees bakery production, product quality, merchandising, inventory, sales, expenses, department records, sanitation, and customer service. The manager performs bakery duties as needed, including proofing, baking, decorating, slicing, and packaging products, and may take and fill special orders and make product suggestions. The role supervises, motivates, trains, and schedules department personnel; participates in hiring; monitors performance; and recommends personnel actions to the Store Director. The Bakery Manager communicates sales goals and performance, handles associate and customer concerns, and ensures compliance with company policies, applicable laws, food-safety standards, and department procedures. This is a safety-sensitive position. The work takes place in a temperature-controlled store, with frequent exposure to hot ovens, freezer temperatures, flour dust, water, and cleaning agents. Work may involve nights, weekends, holidays, variable scheduled hours, and occasional overnight travel.

Requirements

Working knowledge of Bakery Department duties, including Cake Decorator, Baker, and Sales Associate duties, and ability to perform those duties as required.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity; and a professional demeanor with customers, vendors, and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices to order and label products and plan sales, inventory, and scheduling.
Good understanding of company practices and Bakery Department policies and procedures, with the ability to judge and react to business activity.
Knowledge of basic math, weights, and measures.
Basic knowledge of employment laws and workplace practices.
Extensive working knowledge of profit-and-loss statements.
Ability to comply with and ensure compliance with company grooming standards and dress code.
Ability to maintain mental alertness for safe and accurate work.
Ability to frequently reach, lift, and maneuver objects weighing up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks; and perform repetitive arm movements.
Ability to stand for long periods; walk, bend, stoop, twist, and turn frequently; and occasionally climb ladders. Manual dexterity and good eye-hand coordination are necessary.
Ability to use cleaning supplies, including chemicals, and equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are used.
Ability to work nights, weekends, and holidays as required; scheduled hours vary, and good attendance is required.

Responsibilities

Champion corporate and division customer-service programs to meet or exceed customer-service goals.
Plan, organize, and direct daily Bakery Department operations and conduct inspections, taking corrective action to maintain product quality, code-date standards, sanitation, safety, and security.
Oversee and assist with proofing, baking, decorating, slicing, and packaging bakery products, ensuring product quality and baking and decorating standards.
Implement promotional and seasonal displays, prevent shrink, control expenses, and maintain required logs, reports, and records, including records of advertised-item movement.
Order, check, receive, and control inventory; maintain product quantity, quality, freshness, and inventory levels; stock and rotate product; organize the cooler and freezer; and conduct inventories.
Ensure proper merchandising, including implementing schematics, displaying advertised items, following signing procedures, and monitoring product flow.
Comply with retail labeling laws, federal and state regulations, company policies, and federal, state, and local health and food-safety standards.
Follow company policy for handling quick-sale items.
Assist customers with special orders, product suggestions, suggestive selling, intercom announcements, customer relations, and complaint resolution; report complaints to the Store Director as appropriate.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Attend required training and sales meetings and implement emergency procedures for equipment or computer-software malfunctions.
Supervise, motivate, direct, train, and participate in hiring Bakery Department personnel; monitor performance and recommend personnel actions to the Store Director.
Identify and train associates with advancement potential, schedule personnel to ensure adequate coverage and service levels, and communicate sales goals, department performance, and sales opportunities.
Resolve associate complaints where appropriate, report actions to the Store Director, and promptly report potential serious policy violations while assisting with appropriate handling.
Answer and respond appropriately to incoming calls.
Perform all duties honestly and with integrity, comply with company policies and procedures, and ensure compliance by department personnel.