Bakery Manager

Roche Bros • Watertown, MA

4d

About The Position

The Bakery Manager prepares, bakes, and displays products carefully, cleanly, neatly, and efficiently, ensuring products are fresh, rotated, and well-stocked while maintaining excellent customer service. The role leads the bakery team, supports associate morale and training, and oversees department merchandising, sales, inventory, security, expenses, staffing, and compliance with company standards. The manager also orders, receives, stores, prices, dates, rotates, stocks, and prepares bakery products for sale, while maintaining a clean and safe work area and monitoring product temperatures.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Successful experience in bakery operations, including merchandising, ordering, inventorying, and pricing.
• Ability to show initiative and work with limited supervision.
• Completion of training in bakery operations.
• ServSafe certification.
• Ability to read, write, speak, and understand English and follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work in the United States.

Responsibilities

• Promote an open-door atmosphere that supports associate morale and excellent customer service, and lead in a respectful, supportive, team-oriented manner.
• Build a strong bakery team, promote courteous customer service, resolve customer complaints, and assist customers with product questions, samples, selections, and special orders.
• Ensure the department meets performance, merchandising, sales, profit, and presentation standards in cooperation with the store manager, department merchandiser, and buyers.
• Review and train new department associates on job descriptions, goals, and objectives; ensure onboarding, e-learning, and checklist requirements are completed within 30 days.
• Administer discipline fairly and consistently and conduct weekly sales meetings to establish merchandising, sales, and profit objectives.
• Manage department inventory, security, expenses, payroll, work schedules, and breaks; comply with wage and hour requirements and schedule within budget.
• Order, receive, and unload deliveries; store, price, date, rotate, and stock products, using older products first in accordance with company policy and product dates.
• Control proper storage to limit shrink and damaged goods.
• Proof dough products and bake breads, cookies, and other bakery products; cook and prepare products according to company guidelines.
• Respond promptly to location mail, reports, and records.
• Monitor cooler and display-area temperatures and report refrigeration failures immediately.
• Keep sales and work areas clean, orderly, and free of safety hazards; report hazards to management and follow safe practices when lifting, moving products, or using equipment.
• Clean bakery cooler walls, fans, drains, display cases, and work areas.
• Verify customer price checks as needed and ensure product labels, signs, and prices match the products.
• Ensure department associates follow the company dress code and personal hygiene standards.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, or property defacement.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED