Bakery Manager

Good Food Holdings Companies • Aptos, CA

2d • $22 - $35

About The Position

The Bakery Manager is responsible for the full operation of the Bakery Department, including operations, planning, directing, management, and achievement of targeted profits. The role oversees staff development and morale, builds effective working relationships with department employees and other managers, and supports cross-merchandising. The Bakery Manager maintains product quality, freshness, presentation, sanitation, safety, customer service, and compliance with company standards and applicable requirements. The position reports to the Store Director and is classified as nonexempt.

The manager leads by example, manages departmental budgets and costs, implements marketing programs, schedules and directs staff, arranges equipment maintenance, and oversees employee training and performance. The role also serves customers, addresses complaints, and communicates bakery-related matters to employees and the Store Director.

Work regularly involves standing and walking for long periods, handling tools and products, and working near moving mechanical parts. Employees may occasionally be exposed to extreme heat or cold, electrical shock, and burn risks. Reasonable accommodations will be made for qualified applicants and employees with disabilities.

Requirements

• High school diploma or GED; a college degree is preferred.
• Two to three years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before customers or employees.
• Ability to speak, read, and understand English.
• Ability to calculate discounts, proportions, percentages, and volume, and perform arithmetic with whole numbers, fractions, and decimals.
• Ability to interpret written, oral, diagrammed, or scheduled instructions; resolve conflicts constructively; analyze situations; and implement solutions.
• Ability to provide customer service that exceeds customer expectations, maintain a positive attitude, treat others with respect, and adapt to workplace changes.
• Ability to stand for long periods, walk, frequently use hands and handle or feel objects, tools, or controls; occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Ability to frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
• Close and color vision.

Nice To Haves

• College degree.

Responsibilities

• Lead by example and model adherence to company policies and procedures.
• Use management-provided tools to support the success of the department.
• Maintain the approved profit margin and manage sales goals, cost of goods, expenses, price changes, and waste.
• Implement and maintain marketing programs.
• Ensure bakery products are properly displayed and sold, and advise customers about product quality, handling, preparation, freezing, and storage.
• Coordinate with other departments to support successful demonstrations and cross-merchandising.
• Prepare daily and weekly work schedules and direct employees’ activities, scheduling fairly and objectively.
• Control labor, including overtime, and supply costs.
• Maintain compliance with California Weights & Measures mandates and train employees in proper tares and accurate weights.
• Package, display, and merchandise bakery goods according to company standards.
• Maintain health-code compliance, sanitation, and cleanliness; understand proper use of authorized cleaning chemicals.
• Use FIFO rotation, label and date leftovers, and use leftover products before opening new product.
• Inspect products during baking, including measuring temperatures, and inspect finished goods for quality, weight specifications, and presentation.
• Follow safety standards, report hazards to the Store Director, and conduct accident investigations and complete Cal Osha SAB-198 paperwork.
• Maintain bakery cases for sanitation, cleanliness, and correct temperatures.
• Arrange equipment maintenance and repairs.
• Train and develop department employees, ensure consistent practices, and train staff in weighing, slicing, cutting, serving, and opening and closing procedures.
• Document training, meetings, memos, safety training, and required employee signatures.
• Coach employees in suggestive selling and communicate department information using the Bakery Log Book, Weekly Training Topics, monthly Safety Training, and Weekly Bulletin.
• Communicate bakery-related issues to the Store Director.
• Inspect products received for resale or storage for freshness and quality, and help break down and store received products.
• Serve customers courteously and resolve complaints to assure customer satisfaction.
• Follow and enforce employee handbook policies, particularly service standards and appearance, and meet or exceed standards for service, quality, freshness, safety, and cleanliness.
• Interview, train, develop, schedule, plan, assign, and direct employees; appraise performance, reward and discipline employees, address complaints, and resolve problems.

Benefits

• Comprehensive medical, dental, vision, and 401(k) benefits available at 28 hours a week.
• Opportunity for growth within the company’s family of brands.
• Paid parental leave.
• Lifestyle scheduling.
• Public transport benefits.
• Paid community service hours.
• 30% discount at New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED