Bakery Manager

Albertsons Companies•Goodyear, AZ

About The Position

The Bakery Manager exemplifies and ensures strong customer service while directing and controlling Bakery Department operations to achieve sales and profit objectives. The role plans and oversees day-to-day department operations, maintains product quality and freshness, implements merchandising and promotional standards, controls inventory and expenses, and ensures compliance with company policies and applicable food-safety, health, labeling, sanitation, and safety requirements. The manager oversees and assists with bakery production, including proofing, baking, decorating, slicing, and packaging. The role also handles customer orders and complaints, supports sales through product suggestions and suggestive selling, maintains department records and reports, and supervises department associates. Duties may include performing Cake Decorator, Baker, and Sales Associate work as needed. Scheduled hours vary; occasional overnight travel may be required, and the role may require nights, weekends, and holidays.

Requirements

Working knowledge of Bakery Department duties, including Cake Decorator, Baker, and Sales Associate tasks.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity; and professional demeanor with customers, vendors, and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices for ordering and labeling products, planning sales, inventory, and scheduling.
Understanding of company practices and Bakery Department policies and procedures, with the ability to judge and react to business activity.
Ability to read profit-and-loss statements and basic knowledge of employment laws and workplace practices.
Knowledge of basic math, weights, and measures.
Ability to lift and maneuver objects weighing up to approximately 40 pounds and push or pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements and stand for long periods; frequently walk, bend, stoop, twist, and turn; and occasionally climb ladders. Manual dexterity and good eye-hand coordination are required.
Ability to maintain mental alertness for safe and accurate work.
Ability to comply with company grooming standards and dress code.
Ability to use cleaning supplies, chemicals, and equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are used.
Good attendance is required.

Responsibilities

Champion company and division customer-service programs and meet or exceed service goals.
Plan, organize, and direct daily Bakery Department operations, exercising independent judgment.
Inspect department sections and take corrective action to ensure product quality, code-date, sanitation, safety, and security standards. The posting refers to Meat Department sections in this duty.
Oversee and assist with proofing, baking, decorating, slicing, and packaging bakery products.
Implement promotional and seasonal displays; prevent shrink; and control expenses.
Complete and monitor daily logs, purchase reports, sales and labor reports, ad-item movement records, and other required paperwork.
Order, check, receive, and control inventory; maintain quantity, quality, freshness, and appropriate inventory levels; stock and rotate products; organize the cooler and freezer; and conduct inventories.
Ensure bakery product quality and baking and decorating standards.
Merchandise products according to schematics, advertised-item requirements, signing procedures, and product-flow standards; comply with labeling laws, regulations, and company policies.
Follow company procedures for quick-sale items and comply with applicable health and food-safety standards.
Take and fill special orders, suggest products, use suggestive-selling techniques, make intercom announcements, and respond to customer calls and complaints.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Attend required training and sales meetings.
Implement emergency procedures for equipment or computer-software malfunctions.
Supervise, motivate, direct, train, and participate in hiring department personnel; monitor performance; recommend personnel actions to the Store Director; and identify and develop associates with advancement potential.
Schedule personnel to ensure adequate coverage and service levels.
Communicate sales goals, department performance, and sales opportunities to associates.
Comply with and help ensure compliance with company policies and procedures; resolve associate complaints when appropriate and report actions or potential serious policy violations to the Store Director.
Perform job duties honestly and with integrity and maintain compliance with company policies and procedures.
Perform Cake Decorator, Baker, and Sales Associate duties as required.