Bakery Manager

Albertsons • Goodyear, AZ

3d • Onsite

About The Position

The Bakery Manager directs and controls the day-to-day operation of the Bakery Department to achieve sales and profit objectives while exemplifying and ensuring strong customer service. The role exercises independent judgment and discretion, oversees bakery production and merchandising, maintains product quality and freshness, controls inventory and expenses, and ensures compliance with company policies and applicable food safety, health, labeling, sanitation, and safety requirements.

The manager supervises and develops department associates, schedules staff to provide adequate coverage, communicates sales goals and performance, and may recommend personnel actions to the Store Director. The role also handles customer relations and special orders, maintains required records and reports, attends training and sales meetings, and responds to equipment or software malfunctions and other operational issues.

The position requires working knowledge of bakery roles including Cake Decorator, Baker, and Sales Associate, and the ability to perform those duties as needed. Work takes place in a temperature-controlled store, with frequent exposure to hot baking conditions, freezer temperatures, flour dust, water, and cleaning agents. Occasional overnight travel may be required; scheduled hours vary, and nights, weekends, and holidays may be required.

Requirements

• Working knowledge of bakery job duties, including Cake Decorator, Baker, and Sales Associate duties.
• Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity.
• Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
• Ability to use computer software and electronic ordering devices for ordering and labeling products and planning sales, inventory, and scheduling.
• Good understanding of company practices and Bakery Department policies and procedures.
• Ability to judge and react to business activity.
• Knowledge of basic math, weights, and measures.
• Extensive working knowledge of profit and loss statements.
• Basic knowledge of employment laws and workplace practices.
• Ability to maintain a professional demeanor with customers, vendors, and coworkers.
• Ability to frequently reach, lift, and maneuver objects weighing up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks; and perform repetitive arm movements.
• Ability to stand for long periods and frequently walk, bend, stoop, twist, and turn, and occasionally climb ladders.
• Manual dexterity and good eye-hand coordination.
• Ability to operate ovens, mixers, microwave ovens, bread slicers, scales, and proof boxes, and use knives, scrapers, decorating tools, trash compactors, and balers.
• Mental alertness to complete work activities safely and accurately.
• Ability to use cleaning supplies, including chemicals, and wear plastic or latex gloves.
• Good attendance.
• May be required to work nights, weekends, and holidays; scheduled hours vary.
• Occasional travel, including overnight travel, may be required.

Responsibilities

• Champion customer service programs and meet or exceed division customer service goals.
• Plan, organize, and direct the Bakery Department’s day-to-day operations.
• Inspect department areas and take corrective action to maintain product quality, code-date standards, sanitation, safety, and security; the posting also refers to inspections of Meat department sections.
• Oversee and assist with proofing, baking, decorating, slicing, and packaging bakery products.
• Implement promotional and seasonal displays and ensure proper merchandising, signage, and advertised-item presentation.
• Prevent shrink, control expenses, and monitor sales, labor, and department performance.
• Complete and maintain daily logs, purchase reports, sales and labor reports, ad-item movement records, and other required paperwork.
• Order, check, receive, and control inventory; maintain adequate quantity, quality, freshness, and inventory levels; stock and rotate products.
• Maintain and organize the bakery cooler and freezer, conduct periodic inventories, and keep accurate department records.
• Ensure bakery product quality and baking and decorating standards are met.
• Comply with retail labeling laws, federal and state regulations, company policies, and federal, state, and local health and food safety standards.
• Follow company policy for handling quick-sale items.
• Assist customers with special orders, make product suggestions, use suggestive selling, answer incoming calls, and resolve or report customer complaints as appropriate.
• Maintain cleanliness and sanitation of the sales floor, work area, cooler, freezer, equipment, and retail cases.
• Make intercom announcements and implement emergency procedures during equipment or computer software malfunctions.
• Supervise, motivate, direct, train, and participate in hiring department personnel; monitor performance and recommend personnel actions to the Store Director.
• Identify and train associates with potential for advancement, schedule personnel for adequate coverage, and communicate sales goals, department performance, and sales opportunities.
• Resolve associate complaints when appropriate and report actions to the Store Director; promptly report potential serious policy violations and assist with appropriate handling.
• Attend required training and sales meetings.
• Perform job duties honestly and with integrity, comply with company policies and procedures, and ensure associate compliance.
• Perform Cake Decorator, Baker, and Sales Associate duties as required.
• Follow company grooming standards and dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed