Bakery Manager

Albertsons Companies•Chandler, AZ

6d•Onsite

About The Position

The Bakery Manager exemplifies and ensures strong customer service while directing and controlling Bakery Department operations to achieve sales and profit objectives. The role plans and oversees daily department operations, maintains product quality and freshness, manages inventory and merchandising, monitors sales and labor records, and ensures compliance with company policies and applicable food-safety and labeling requirements. The manager also oversees and participates in bakery production, customer service, staffing, training, scheduling, and department performance activities. The position requires working knowledge of Bakery Department duties, including those of a Cake Decorator, Baker, and Sales Associate, and performing those duties as needed. It operates in a temperature-controlled store, with frequent exposure to hot ovens, freezer temperatures, flour dust, water, and cleaning agents. Occasional overnight travel may be required, and scheduled hours vary.

Requirements

Working knowledge of Bakery Department duties, including Cake Decorator, Baker, and Sales Associate duties, and ability to perform those duties as required.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity; and a professional demeanor with customers, vendors, and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices for ordering and labeling products and planning sales, inventory, and scheduling.
Understanding of company practices and Bakery Department policies and procedures, with the ability to judge and react to business activity.
Ability to frequently reach, lift, and maneuver objects up to approximately 40 pounds and push and pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements for decorating, preparing, and packaging products; stand for long periods; walk, bend, stoop, twist, and turn frequently; and occasionally climb ladders.
Manual dexterity and good eye-hand coordination.
Ability to operate ovens, mixers, microwave ovens, bread slicers, scales, proof boxes, trash compactors, and balers, and to use knives, scrapers, and decorating tools.
Mental alertness to complete work activities safely and accurately.
Knowledge of basic math, weights, and measures.
Basic knowledge of employment laws and workplace practices.
Extensive working knowledge of profit and loss statements.
Ability to use cleaning supplies, including chemicals, and cleaning equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are required.
Good attendance.
Ability to work nights, weekends, and holidays as may be required; scheduled hours vary.
Ability to travel occasionally, including overnight, if required.

Responsibilities

Champion customer-service programs and meet or exceed division customer-service goals.
Plan, organize, and direct day-to-day Bakery Department operations, exercising independent judgment and discretion.
Conduct daily inspections and take corrective measures to ensure product quality, code-date standards, sanitation, safety, and security requirements are met.
Oversee and assist with proofing, baking, decorating, slicing, and packaging fresh bakery products.
Implement promotional and seasonal displays, prevent shrink, control expenses, and maintain required daily logs, purchasing reports, sales and labor reports, paperwork, and ad-item movement records.
Order, check, receive, and control inventory; maintain appropriate quantity, quality, freshness, and inventory levels; stock and rotate products; organize the department cooler and freezer; and conduct periodic inventories.
Ensure bakery product quality and baking and decorating standards, proper merchandising and signing, and compliance with schematics, retail labeling laws, regulations, and company policies.
Follow company policy for quick-sale items and comply with federal, state, and local health and food-safety standards.
Assist customers with special orders, make product suggestions, use suggestive selling techniques, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Handle customer relations, answer incoming calls, resolve customer complaints as appropriate, and report matters to the Store Director when appropriate.
Attend required training and sales meetings and implement emergency procedures for equipment or computer software malfunctions.
Supervise, motivate, direct, train, and participate in hiring department personnel; monitor performance and recommend personnel actions to the Store Director; identify and develop associates with advancement potential; and schedule staffing for adequate coverage and service.
Communicate sales goals, department performance, and sales opportunities to associates.
Resolve associate complaints where appropriate, report actions to the Store Director, and promptly report potential serious policy violations while assisting with appropriate handling.
Comply with and ensure compliance with company policies and procedures, including grooming standards and dress code, and perform all duties honestly and with integrity.