Bakery Lead Merchandiser

Festival Foods•Suamico, WI

3d•Onsite

About The Position

The Bakery Lead Merchandiser oversees merchandising in the Bakery department, keeping products stocked, fresh, and attractively displayed to create a positive guest experience. The role provides guidance and support to Bakery associates while reinforcing Festival Foods’ service culture, food service standards, and customer service expectations. The position also assists guests with product questions and special bakery orders, supports department operations, and helps maintain quality, food safety, and cleanliness standards. This is a full-time position with a schedule that includes mornings, afternoons, and weekends, with flexibility for evenings and holidays as needed. The role is based at the Festival Foods location in Suamico, Wisconsin, and reports to the Bakery Manager.

Requirements

Ability to provide outstanding customer service and work effectively with guests and team members.
Oral and written communication skills and the ability to work as part of a team in a fast-paced environment.
Knowledge of retail food service, bakery and pastry operations, and food service standards and practices.
Comprehensive knowledge of safety requirements and the ability to apply on-the-job safety training and safety policies when handling equipment and recognizing and responding to potential hazards.
Ability to perform the essential job duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to stand for extended periods (70% of the time).
Ability to lift up to 50 pounds occasionally (10% of the time).

Responsibilities

Provide professional, helpful service to guests, including greeting them, answering questions, and addressing concerns.
Reinforce Festival Foods’ culture, food service standards, and customer service expectations, and guide and support the Bakery team.
Oversee Bakery department merchandising and build, move, and refresh displays to keep products full, fresh, attractive, and engaging.
Collaborate with the Department Manager and Bakery associates to maintain standards and exceed guest expectations.
Help guests find items and take special pastry and bakery orders.
Answer phones using proper etiquette.
Help Bakery Clerks with packaging and labeling products and maintaining a clean, organized department.
Ensure quality and quantity standards are met and maintain food safety logs.
Maintain regular, timely attendance in accordance with the work schedule and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Two-week advance scheduling.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
401(k) retirement savings plan with an annual discretionary company match.
Hourly full-time store associates receive time-and-a-half pay on Sundays and select holidays.