Bakery Lead Merchandiser

Festival Foods • Suamico, WI

5d • Onsite

About The Position

Festival Foods is hiring a full-time Bakery Lead Merchandiser in Suamico, Wisconsin. The role focuses on keeping the Bakery department stocked with fresh products and maintaining attractive, engaging displays while providing helpful service to guests. The Bakery Lead Merchandiser supports the Bakery team, reinforces Festival Foods’ food service and customer service standards, and works with the Bakery Manager and associates to maintain department standards and meet guest expectations.

The position involves assisting guests with product questions and special bakery or pastry orders, answering phones, and helping Bakery Clerks package and label products and keep the department clean and organized. The role also ensures quality and quantity standards are met and food safety logs are maintained. Regular, timely attendance is required, with adequate notice to arrange coverage for occasional absences.

The work schedule includes mornings, afternoons, and weekends, with flexibility for evenings and holidays as needed. Physical demands include extended periods of standing, occasional lifting of up to 50 pounds, frequent proximity to moving machinery, occasional exposure to extreme temperatures, and prolonged exposure to computer monitors.

Requirements

• Ability to provide outstanding customer service and work effectively with guests and team members.
• Oral and written communication skills and ability to work as part of a team in a fast-paced environment.
• Knowledge of retail food service, bakery and pastry operations, and food service standards and practices.
• Knowledge of safety requirements and ability to apply safety training and policies when handling equipment and recognizing and responding to potential hazards.
• Ability to stand for extended periods (70% of the time).
• Ability to lift up to 50 pounds occasionally (10% of the time).
• Ability to work frequently near moving machinery (60% of the time), occasionally experience extreme temperatures (20% of the time), and have prolonged exposure to computer monitors (40% of the time).
• Regular, timely attendance in compliance with the work schedule.

Responsibilities

• Provide helpful, professional service to guests, including greeting them, answering questions, and addressing concerns.
• Reinforce Festival Foods’ culture, food service standards, and customer service expectations, and guide and support the Bakery team.
• Oversee Bakery department merchandising and build, move, and refresh attractive, full displays.
• Collaborate with the Department Manager and Bakery associates to maintain standards and meet guest expectations.
• Help guests find items and place special pastry and bakery orders; answer phones using proper etiquette.
• Assist Bakery Clerks with packaging and labeling products and maintaining a clean, organized department.
• Ensure quality and quantity standards are met and maintain food safety logs.
• Maintain regular, timely attendance and provide adequate notice to arrange coverage for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Premium pay for hourly full-time store associates on Sundays and select holidays (time and a half).
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches.
• 401(k) plan with an annual discretionary match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed