Bakery/Journeyman Un

Kroger•Englewood, CO

About The Position

Create an outstanding customer experience through exceptional service, and establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals while monitoring established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare bakery items to customer requests and according to recipes, food-temperature logs, cooking instructions, and food-safety guidelines. Ensure products are fresh, properly portioned, packaged, labeled, inventoried, and displayed. Help customers with product questions and recommendations, offer samples, and inform them about bakery specials. Maintain merchandise and inventory awareness, report ordering or shipping discrepancies, and follow safety, equipment-maintenance, and incident-reporting procedures. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Prepare bakery items to customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery specials.
Provide customers with fresh ordered products and correct portion sizes to prevent shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food-temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness; review sell-by dates and take appropriate action.
Use kitchen equipment properly, including stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Label, stock, and inventory department merchandise.
Report product-ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and learn the store layout to locate products for customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food-safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.