BAKERY/JOURNEYMAN UN

The Kroger Co.•Colorado Springs, CO

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make product suggestions.
Prepare bakery items per customer requests using proper bakery equipment.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of bakery specials.
Provide customers with fresh products they ordered and the correct portion size to prevent shrink.
Recommend bakery items to help customers get the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients in merchandise adequately.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, including a stove, computerized scale, fryer, steamer, and Robot Coupe.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Understand the store layout and locate products when requested by customers.
Stay current with present, future, seasonal, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.