Bakery/Dept Leader

Kroger • Fairbanks, AK

2d

About The Position

The Bakery/Dept Leader directs, supports, and supervises all functions, duties, and activities of the Bakery department. The role embraces the Customer 1st strategy by providing exceptional service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position partners with store management on department planning and financial performance, and leads associates through goal setting, scheduling, training, and performance management. It also serves customers by maintaining product knowledge, preparing bakery items to order, offering samples, and ensuring products are fresh and properly portioned. The leader maintains food safety, equipment, inventory, and workplace safety practices in accordance with company guidelines and applicable laws.

Requirements

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handler’s permit once employed.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• High school education or equivalent.
• Management experience.
• Bakery experience.

Responsibilities

• Promote trust and respect among associates and communicate company, department, and job-specific information.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish department performance goals and empower associates to meet or exceed targets.
• Develop schedules that appropriately manage customer volume throughout operating hours.
• Train and develop associates and participate in the performance appraisal process.
• Follow local, state, and federal laws, as well as company guidelines.
• Create a welcoming environment where customers feel important and appreciated.
• Inform customers about bakery specials, recommend items, and help them find products they want and need.
• Maintain knowledge of products sold in the department.
• Prepare bakery items to customer requests using proper equipment, and offer samples to help customers discover products.
• Provide fresh products in correct portion sizes to prevent shrink.
• Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
• Partner with store management to develop and implement a department business plan.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current on present, future, seasonal, and special advertisements and inform associates about them.
• Monitor and control department expenses.
• Assist store management with the store or department budget, profit-and-loss reviews, and appropriate action on financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and ensure food, case, and cooler temperatures are maintained and recorded.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify appropriate personnel of repair needs.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed