BAKERY/DEPT LEADER

The Kroger Co. • College, AK

2d • Onsite

About The Position

The Bakery/Dept Leader directs, supports, and supervises all bakery department functions and activities. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and meeting quality assurance standards. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position oversees associates, customer service, bakery products and preparation, merchandising, inventory, scheduling, food safety, equipment maintenance, and department finances. It works with store management to develop and implement department business plans, budgets, and performance goals. The role also requires compliance with applicable laws and company guidelines, and the ability to perform essential functions with or without reasonable accommodation.

Requirements

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Nice To Haves

• High school education or equivalent.
• Management experience.
• Bakery experience.

Responsibilities

• Promote trust and respect among associates and communicate company, department, and job-specific information.
• Collaborate with associates, encourage teamwork, and help achieve company and store goals.
• Set department performance goals and empower associates to meet or exceed targets.
• Develop schedules that manage customer volume throughout operating hours.
• Train and develop associates and participate in the performance appraisal process.
• Follow local, state, and federal laws and company guidelines.
• Create a welcoming customer environment; inform customers about bakery specials and recommend products.
• Maintain knowledge of products sold in the department.
• Prepare bakery items to customer specifications using appropriate equipment, and offer product samples.
• Provide fresh products in correct portion sizes to prevent shrink.
• Use bakery refrigerators, freezers, ovens, and other equipment according to company guidelines.
• Partner with store management to develop and implement a department business plan.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay informed about current, future, seasonal, and special advertisements and inform associates.
• Monitor and control department expenses.
• Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Follow food safety regulations and guidelines, prepare food according to cooking instructions, and maintain and record proper food, case, and cooler temperatures.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify appropriate personnel about repairs.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to eligibility and applicable plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed