BAKERY/DEPT LEADER

The Kroger Co.•Englewood, CO

13h

About The Position

The Bakery/Dept Leader directs, supports, and supervises the functions and activities of the Bakery department. The role is responsible for creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader models the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves leading and developing associates, managing schedules and department performance, supporting business planning and financial reviews, maintaining bakery products and equipment, and ensuring compliance with food safety, safety, and other applicable requirements. The role requires working cooperatively in a fast-paced and sometimes stressful environment and supporting customers, including minors, individuals with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Obtain a current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items according to customer requests using proper equipment, and offer product samples.
Provide fresh products in appropriate portion sizes to prevent shrink.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay informed about current, future, seasonal, and special advertisements and inform associates.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and ensure food, case, and cooler temperatures are maintained and recorded.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify appropriate personnel when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.