BAKERY/DEPT LEADER

The Kroger Co.•Highlands Ranch, CO

About The Position

The Bakery/Dept Leader directs, supports, and supervises the functions, duties, and activities of the Bakery department. The role is responsible for delivering an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader models the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees associates, scheduling, training, performance goals, department operations, merchandising, inventory, expenses, and financial results. It also serves customers by sharing product knowledge, preparing bakery items to customer specifications, and ensuring food quality and safety. The role requires following applicable laws and company guidelines and being able to perform essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items according to customer requests using appropriate equipment, and offer product samples.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery refrigerators, freezers, ovens, and other equipment according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current on present, future, seasonal, and special ads and inform associates.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and ensure food, case, and cooler temperatures are maintained and recorded.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify appropriate personnel about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.