Bakery/Dept Leader

Kroger•Sumner, WA

About The Position

The Bakery/Dept Leader directs, supports, and supervises the functions and activities of the Bakery department. The role embraces the Customer 1st strategy by delivering exceptional service, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing department operations and expenses, supporting business planning and financial reviews, and ensuring products are fresh, properly prepared, and presented. The leader also maintains compliance with food safety requirements, company guidelines, and applicable laws.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a high-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates, promote teamwork, set department performance goals, and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer requests using proper equipment, and offer product samples when appropriate.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery refrigerators, freezers, ovens, and other equipment according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current on present, future, seasonal, and special advertisements and inform associates about them.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and maintain and record proper food, case, and cooler temperatures.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify appropriate personnel when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.