Bakery/Dept Leader

Kroger • Highlands Ranch, CO

1d

About The Position

The Bakery/Dept Leader directs, supports, and supervises all functions and activities of the Bakery department. The role is responsible for delivering an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and meeting quality assurance standards. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position works with associates and store management to build teamwork, set performance goals, manage schedules, train and develop staff, and support department business and financial plans. It also includes serving customers, preparing bakery items, maintaining product knowledge and freshness, managing merchandising and inventory, controlling expenses, and ensuring food safety and equipment maintenance.

The leader must work cooperatively in a fast-paced and sometimes stressful environment, handle conflict constructively, act honestly with customer and business information, follow directions, and provide support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• High school education or equivalent.
• Management experience.
• Bakery experience.

Responsibilities

• Promote trust and respect among associates and communicate company, department, and job-specific information.
• Collaborate with associates to promote teamwork and achieve company and store goals.
• Establish department performance goals and empower associates to meet or exceed targets.
• Develop schedules that manage customer volume throughout operating hours.
• Train and develop associates and participate in performance appraisals.
• Follow local, state, and federal laws and company guidelines.
• Create a welcoming customer environment and inform customers about bakery specials and product recommendations.
• Maintain knowledge of products sold in the department.
• Prepare bakery items to customer requests using proper equipment, and offer samples when appropriate.
• Provide fresh products in correct portions to help prevent shrink.
• Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
• Partner with store management to develop and implement a department business plan.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current on present, future, seasonal, and special advertisements and inform associates.
• Monitor and control department expenses.
• Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Plan, organize, and supervise the inventory process.
• Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and maintain and record proper food, case, and cooler temperatures.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify appropriate personnel when repairs are needed.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict constructively.
• Act with honesty and integrity regarding customer and business information, follow directions, and seek assistance when needed.
• Provide direct support and assistance to minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed