Bakery/Dept Leader

Kroger•Muskego, WI

About The Position

The Bakery/Dept Leader directs, supports, and supervises all Bakery department functions and activities. The role helps deliver an outstanding customer experience, maintains a safe and clean environment, achieves department sales and profit goals, and monitors quality assurance standards. The leader models the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing department operations and financial performance, assisting customers with bakery products, and ensuring food safety, equipment care, and workplace safety. The leader works cooperatively in a fast-paced environment and supports customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and encourage teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items for customer requests using proper equipment, and offer product samples when appropriate.
Provide fresh products in correct portions to prevent shrink.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Keep current on present, future, seasonal, and special advertisements and inform associates about them.
Monitor and control department expenses; assist with budgets and profit-and-loss reviews and act on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and maintain and record proper food, case, and cooler temperatures.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify appropriate personnel of required repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.