Bakery/Deli Clerk

Kroger•Powder Springs, GA

About The Position

The Bakery/Deli Clerk prepares bakery and deli products, assists customers with product selection, and helps maintain department sales, quality, food safety, and inventory standards. The role supports the department manager and contributes to a safe, clean, welcoming environment that encourages customers to return. The clerk is expected to embrace the Customer 1st strategy and demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The position involves preparing, packaging, labeling, stocking, and inventorying merchandise; operating bakery and kitchen equipment according to company guidelines; monitoring product freshness and temperatures; and following recipes, cooking instructions, food temperature logs, and food safety regulations. The clerk also helps customers locate products, answers questions, shares information about specials, offers samples, and recommends products. The role requires cooperation in a fast-paced, sometimes stressful environment and support for customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, cooking instructions, and food temperature logs.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the requested quantities or portion sizes, and recommend products that meet customers’ needs.
Operate bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and Robot Coupe equipment.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Understand the store layout and help customers locate products.
Stay current on present, future, seasonal, and special advertisements, and maintain knowledge of department products.
Create a welcoming environment by answering customer questions about products in the department and throughout the store.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Promote trust and respect among associates and work cooperatively in a fast-paced, sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively; act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.