Bakery/Deli Clerk

The Kroger Co.•Culver City, CA

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment. The role assists the department manager in achieving sales and profit goals and monitoring quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for safety. The clerk prepares, portions, packages, labels, and stocks bakery and deli products; follows recipes, cooking instructions, food-temperature logs, and food-safety guidelines; and uses department equipment according to company guidelines. The role checks product freshness and dates, maintains inventory awareness, and helps ensure appropriate temperatures in cases and coolers. The clerk also assists customers with product questions and recommendations, samples, specials, and locating products throughout the store. The position requires cooperative work in a fast-paced and sometimes stressful environment, adherence to safety procedures, and communication of equipment, inventory, ordering, shipping, or customer and employee incident concerns to management. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, cooking instructions, and food-temperature logs.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion sizes to help prevent shrink.
Recommend bakery and deli items and answer customer questions about products and the store.
Use bakery and kitchen equipment according to company guidelines.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; maintain awareness of inventory and stocking conditions.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food-safety regulations, safety procedures, and safety programs; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.