Bakery/Deli Clerk

Kroger • Oak Ridge, TN

7d

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The clerk assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The role supports the Customer 1st strategy and promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The clerk prepares bakery and deli items to customer specifications, offers samples, recommends products, and helps customers find items and understand specials. The role involves preparing, packaging, labeling, stocking, and inventorying products and ingredients; checking freshness and product quality; following recipes, cooking instructions, food-temperature logs, and food-safety requirements; and operating department equipment according to company guidelines. The clerk also monitors inventory and equipment conditions, reports discrepancies and repair needs, and cooperates with associates and store management.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math.
• Ability to obtain a current food handler’s permit once employed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Bakery or deli experience.
• Retail experience.

Responsibilities

• Prepare bakery and deli items according to customer requests using proper equipment.
• Offer product samples and inform customers about bakery or deli specials.
• Provide fresh products in the correct portion sizes, as closely as possible to the amount ordered, to prevent shrink.
• Recommend bakery and deli items to help customers find the products they want and need.
• Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare foods according to food-temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Learn the store layout and locate products when customers request them.
• Stay informed about current, future, seasonal, and special advertisements.
• Maintain knowledge of department products and answer questions or make suggestions.
• Monitor inventory and stocking conditions and note discrepancies.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Promote trust and respect among associates.
• Help customers feel welcome and appreciated by answering questions about products throughout the department and store.
• Follow food-safety regulations and guidelines.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of repairs.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed