Bakery/Deli Clerk
About The Position
The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position prepares and packages bakery and deli products, provides product recommendations and samples, maintains merchandise quality and inventory, and follows food safety and equipment-use guidelines. The clerk responds to customer questions, helps customers locate products, and works cooperatively with associates and management in a fast-paced environment.
Requirements
- Customer service skills.
- Effective communication skills.
- Knowledge of basic math.
- Ability to obtain a current food handlers permit once employed.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
Nice To Haves
- Bakery or deli experience is helpful.
- Retail experience.
- Customer service skills.
Responsibilities
- Prepare bakery and deli items according to customer requests using appropriate bakery equipment.
- Offer product samples and inform customers about bakery and deli specials.
- Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
- Recommend bakery and deli items to customers and answer questions about products sold in the department and throughout the store.
- Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
- Prepare foods according to temperature logs and cooking instructions.
- Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
- Prepare, package, label, and inventory ingredients and merchandise.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
- Label, stock, and inventory department merchandise; monitor stock conditions and report discrepancies.
- Report product ordering or shipping discrepancies to the department manager.
- Understand the store layout and help customers locate products.
- Stay current with present, future, seasonal, and special advertisements, and maintain knowledge of department products.
- Maintain proper temperatures in cases and coolers and maintain temperature logs.
- Promote trust and respect among associates and create a welcoming, appreciative environment for customers.
- Follow food safety regulations and guidelines.
- Comply with safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance and notify the appropriate manager about items needing repair.
- Notify management of customer or employee accidents.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
