BAKERY/CAKE DECORATOR

The Kroger Co.•North Bend, WA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Help customers feel welcome and appreciated by answering questions, maintaining product knowledge, making suggestions, and offering samples. Prepare bakery items, including wedding cakes, to customer specifications using proper bakery equipment. Decorate cakes, pastries, cupcakes, cookies, and other bakery items. Maintain product quality and freshness, merchandise and inventory, and comply with health, safety, food safety, and other store procedures.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Second language skills in speaking, reading, and/or writing.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to customer questions and make suggestions.
Offer product samples and recommend bakery items to customers.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.