Bakery/Cake Decorator

Kroger•Plymouth, WI

13d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves assisting customers with product questions and recommendations, preparing bakery items—including wedding cakes—according to customer requests, decorating cakes and other baked goods, and maintaining product quality and department merchandise. The Bakery/Cake Decorator follows company guidelines for bakery equipment and complies with applicable health, safety, food safety, and other store policies.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products and answer questions or make suggestions.
Offer product samples and prepare bakery items, including wedding cakes, to customer requests using proper bakery equipment.
Recommend bakery items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Learn the store layout, help customers locate products, and stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Comply with local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, and notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.