BAKERY/CAKE DECORATOR

The Kroger Co.•Caldwell, ID

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers find and select products, preparing bakery items—including wedding cakes—to customer requests, and decorating cakes, pastries, cupcakes, cookies, and other bakery products. It also includes checking product freshness and dates, handling bakery equipment in accordance with company guidelines, and maintaining department merchandise, inventory, and displays. The employee follows applicable health and civil code regulations and company procedures for merchandising, customer service, safety, food safety, loss prevention, maintenance, and operational controls. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer samples to help customers discover products they inquire about.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to customers to help them find what they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Ensure compliance with merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.