Bakery/Cake Decorator

Kroger•Tooele, UT

25d

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The employee demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers choose bakery products, preparing bakery items—including wedding cakes—to customer requests, and decorating cakes, pastries, cupcakes, cookies, and other items. It also includes maintaining product quality and freshness, stocking and inventorying merchandise, following food safety and other regulations, and complying with store procedures for customer service, merchandising, safety, and loss prevention. The employee reports discrepancies, equipment repair needs, safety risks, and incidents to management.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customers' questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer questions, and make product suggestions.
Offer product samples and prepare bakery items, including wedding cakes, to customer requests using proper bakery equipment.
Recommend bakery items to customers to help them find the products they want and need.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs, comply with safety procedures, and report unsafe conditions to store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.